Customer Service

2 days ago


New Cairo, Cairo, Egypt PRA Training Center Full time

Company Description

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Role Description

This is a full-time on-site role for a Customer Service - English Account at PRA Training Center, located in New Cairo. The Customer Service Representative will be responsible for managing customer inquiries, providing support and information, ensuring customer satisfaction, and maintaining a high standard of phone etiquette. Day-to-day tasks include answering calls, addressing customer concerns, providing solutions, and documenting interactions for future reference.

Qualifications

  • Skills in Customer Support, Customer Service, and Customer Satisfaction
  • Proficiency in Phone Etiquette and managing Customer Experience
  • Excellent communication and interpersonal skills
  • Ability to handle challenging customer interactions with patience and professionalism
  • Experience in a customer service role is an advantage
  • Fluency in English
  • High school diploma or equivalent qualification required

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