Customer Service
2 days ago
Company Description
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Role Description
This is a full-time on-site role for a Customer Service - English Account at PRA Training Center, located in New Cairo. The Customer Service Representative will be responsible for managing customer inquiries, providing support and information, ensuring customer satisfaction, and maintaining a high standard of phone etiquette. Day-to-day tasks include answering calls, addressing customer concerns, providing solutions, and documenting interactions for future reference.
Qualifications
- Skills in Customer Support, Customer Service, and Customer Satisfaction
- Proficiency in Phone Etiquette and managing Customer Experience
- Excellent communication and interpersonal skills
- Ability to handle challenging customer interactions with patience and professionalism
- Experience in a customer service role is an advantage
- Fluency in English
- High school diploma or equivalent qualification required
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