English Call Center Representative

11 hours ago

Cairo, Cairo, Egypt TPEG Full time

Company Description

TP is a global digital business services company committed to supporting communities, clients, and the environment through innovative solutions. With a combination of global scale and local expertise, we provide advanced, digitally-powered services to help leading brands optimize their operations. Our mission is to create meaningful and sustainable impacts while delivering exceptional results. Our approach centers on empowering businesses to succeed and drive positive change worldwide.

Role Description

This is a full-time on-site role for an English Call Center Representative at TP, located in Cairo, Egypt. The primary responsibilities include providing excellent customer service, addressing customer inquiries and concerns, and ensuring high levels of customer satisfaction. Additional tasks include troubleshooting issues, maintaining customer accounts, and adhering to company communication protocols to ensure a seamless customer experience.

Qualifications

  • Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction is required.
  • Strong Interpersonal Skills to effectively communicate and build rapport with diverse clients.
  • Essential knowledge of Computer Literacy to navigate and use customer service tools and systems efficiently.
  • Fluency in English, both spoken and written, is essential.
  • Problem-solving abilities and attention to detail are valuable assets.
  • Prior experience in a customer-facing role is an advantage.

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