Sales Learning

7 days ago

Cairo, Cairo, Egypt QIC digital hub Full time

We are looking for an experienced Learning & Development Specialist to join our growing team based in Cairo, Egypt. This role focuses on designing, delivering, and enhancing training programmes for our Sales and Support Call Center teams — both on-site and remote. It is a great opportunity for a driven professional passionate about people development, learning culture, and operational excellence.

Responsibilities

  • Develop, implement, and personally deliver comprehensive employee training and development programs for sales and support call center functions
  • Design and conduct engaging training sessions aligned with business goals and performance needs
  • Create, adapt, and present training materials for different audiences (new hires, existing staff, team leads)
  • Conduct onboarding programs and provide hands-on guidance during the learning phase
  • Facilitate workshops, internal trainings, and online learning sessions
  • Evaluate training effectiveness through assessments, feedback, and observation, making data-driven improvements
  • Prepare and present reports on training outcomes and employee progress
  • Participate in mentorship initiatives and provide one-on-one coaching as needed

Requirements

  • High school diploma or equivalent (additional education in HR, Education, or related fields is an advantage)
  • 3+ years of proven experience in Learning & Development and Quality Assurance within a large organisation, including setting up training functions from scratch
  • Demonstrated success in developing training programs for sales and support teams, including remote and on-site staff
  • Strong expertise in adult learning principles, instructional design, and training methodologies
  • Solid knowledge of COPC standards, with the ability to adapt them to specific business contexts
  • Proficiency in CRM systems, Learning Management Systems (LMS), and reporting tools
  • Strong analytical skills to interpret performance data and derive actionable insights
  • Excellent interpersonal and coaching skills with a high level of empathy
  • Proactive, results-driven attitude with strong problem-solving and decision-making capabilities
  • Fluency in English and Arabic (spoken and written)
  • Must be based in Cairo, Egypt, or willing to relocate

We offer

  • Competitive salary, health and life insurance coverage, and employee-friendly policies
  • Bonus system based on business performance and the team effort
  • Structured development programs, professional certifications, and clear promotion paths
  • Work on innovative insurance products and contribute to the company's digital future
  • Vibrant workplace culture with diverse teams, collaborative atmosphere, and values built on service excellence

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