Customer Learning Manager

As a Customer Learning Manager - Shared Workflows serves as the designer of cross-asset learning for LSEG customers. On any given day you will be collaborating with Subject Matter Experts to script and update customer facing on-demand learning content and ensuring discoverability of such content for LSEG Workspace user base.

Position type: individual contributor

What You'll Do

Own, maintain and enhance on-demand learning for common workflows and apps shared across LSEG Workspace customer segments.

Oversee Sales & Trading onboarding learning in collaboration with other CLMs, drive consistency and coordinate delivery of related webinars globally.

Review and creating video and webinar coverage, identify coverage gaps and collaborate with Journey Orchestration team on discoverability and accessibility to target audience.

Review attendance stats, view rates & customer feedback. Adjusting learning offering accordingly.

Support key programs & initiatives (e.g. customer onboarding, customer certifications).

What We're Looking For

3+ years markets experience preferred.

3+ years training experience on LSEG solutions and/or customer workflow expertise.

Fluency in English with clear pronunciation.

Script writing or video creation/editing skills will be a plus.

Undergrad preferred or related, and CFA/ACI designation welcomed.

Strong presentation skills and knowledge of outcome-based learning.

Enjoys coaching and elevating performance.

Proactive, resourceful, attention to detail.

Strong Excel and AI usage skills preferred.

Why Join Us

We're proud to offer a working culture that supports growth, balance, and purpose:

Hybrid and flexible working arrangements.

Constant Learning: 90 Day On-Boarding Program, E-learning platform, a range of workshops, access to real-time economic data.

A welcoming, inclusive culture backed by Employee Networks.

A competitive referral bonus program.

Access to private healthcare, wellness support, and pension contributions.

Professional development: Quarterly Connects to ensure you meet your Goals & Objectives.

Paid volunteer time to support causes that matter to you.

A team that values your input and supports your goals.

We believe diversity makes us stronger. If you need reasonable accommodations during the application or interview process, please let us know - we're here to support you

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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