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Client Management Specialist

2 weeks ago

Cairo, Cairo, Egypt Atheel CX Full time

Company: Atheel CX

Role Overview:

Atheel CX is seeking an experienced Business Development Specialist with a strong BPO background to manage the full client lifecycle — from engagement and proposal development to onboarding and performance tracking. The ideal candidate will combine sales expertise, tender management skills, and cross-functional collaboration to deliver value-driven solutions and long-term client success.

Key Responsibilities:

* Engage potential clients, identify opportunities, and prepare tailored proposals and presentations.

* Manage government and private sector tenders, including the development of technical and financial offers.

* Lead contract negotiations and coordinate with legal and management teams to finalize agreements.

* Oversee client onboarding and project kickoffs, ensuring clear deliverables and smooth handovers.

* Build and maintain strong client relationships while ensuring satisfaction and retention.

* Collaborate closely with Operations, Finance, HR, and Quality teams to ensure service excellence.

* Track tender results, project performance, and client feedback to identify improvement opportunities.

Requirements:

* Bachelor's degree in Business, Communications, or related field.

* Minimum 2 years of experience in Business Development or Sales within the BPO/contact center industry (required).

* Strong experience with tenders, proposals, and contract management.

* Excellent communication, negotiation, and analytical skills.

* Strong organizational and reporting abilities.

* Proficiency in MS Office (Excel, PowerPoint, Word).

Preferred:

* Familiarity with client experience frameworks (e.g., NPS, CSAT).

* Fluency in English (written & spoken).

Apply via WhatsApp: mentioning "Business Development Specialist"