Retention Specialist

4 days ago

Cairo, Cairo, Egypt Foodics Full time 40,000 - 70,000 per year

Who Are We

We Are Foodics a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell

As a Retention Specialist, you will play a critical role in proactively engaging a large portfolio of long-tail customers — driving timely renewals, reducing churn, and ensuring a smooth subscription experience. You will work independently of our Customer Success team, focusing on outbound communication, pattern recognition, and tactical customer interventions based on renewal triggers.

What Will You Do

  • Manage a portfolio of ~500 accounts.
  • Conduct proactive, outbound outreach (calls, emails, CRM tasks) to customers approaching renewal.
  • Guide customers through the renewal process, addressing common objections and barriers.
  • Investigate and understand churn reasons such as business closure or dissatisfaction with service.
  • Collaborate cross-functionally to solve product or support-related concerns when they affect retention.
  • Maintain accurate CRM records and ensure all renewal stages are tracked in Salesforce.
  • Monitor and analyze churn trends, suggesting data-driven improvements to outreach strategies.
  • Meet or exceed individual and team churn reduction targets.

What Are We Looking For

  • 2–4 years of experience in customer retention, inside sales, renewals, or customer success.
  • Proven success in reducing churn or driving subscription renewals in a SaaS or tech-driven environment.
  • Strong communication and objection-handling skills.
  • Ability to manage high volumes of accounts with precision and empathy.
  • Familiarity with Salesforce or similar CRMs — able to navigate and log updates independently.
  • Analytical mindset with the ability to spot trends and propose process improvements.
  • Self-motivated, organized, and resilient in a fast-paced, metric-driven team.

What We Offer You

We believe you will love working at Foodics

  • We have an inclusive and diverse culture that encourages innovation.
  • We offer highly competitive compensation packages, including bonuses and the potential for shares.
  • We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
  • Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
  • We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.

  • Customer Retention

    6 days ago

    Cairo, Cairo, Egypt Nafham - نفهم Full time 30,000 - 60,000 per year

    About Nafham by TyroTyro is an online learning platform that connects students with qualified instructors. On its mission to provide personalized, high quality online education to everyone, Tyro has recently acquired Nafham, an edtech startup with over 5 million learners focused on school curricula of Egypt, KSA, and UAE. Both companies joining forces...

  • Retention Specialist

    4 days ago

    Cairo, Cairo, Egypt Nafham - نفهم Full time

    About Nafham by TyroTyro is an online learning platform that connects students with qualified instructors. On its mission to provide personalized, high quality online education to everyone, Tyro has recently acquired Nafham, an edtech startup with over 5 million learners focused on school curricula of Egypt, KSA, and UAE. Both companies joining forces...

  • Customer Service Specialist

    6 days ago

    Cairo, Cairo, Egypt Maxim Food Product Full time 80,000 - 120,000 per year

    Maxim food is recruiting "Customer service specialist "Title: Customer Service SpecialistCompany: Maxim Foods, New CairoJob Type: Full-timeJob Description:• Call and follow up with inactive customers based on last order date (2–6 months).• Identify reasons for inactivity and address concerns or barriers to reordering.• Offer personalized meal...

  • Growth Marketing Specialist

    4 days ago

    Cairo, Cairo, Egypt Talent 360 Full time

    CardoO is hiring  Growth Marketing Specialist Job Responsibilities:- Build and execute multi-channel growth strategies to acquire and retain customers- Manage and optimize paid campaigns across Google, Meta, TikTok, and other platforms- Run A/B tests and funnel optimization experiments to unlock scalable growth- Analyze performance data and develop...

  • Leasing Specialist

    6 days ago

    Cairo, Cairo, Egypt Counsel Masters Full time 20,000 - 30,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Leasing Specialist located in Cairo, Egypt. The Leasing Specialist will manage the leasing process, including showing properties to prospective residents, executing lease agreements, and effectively marketing available units. Additional...

  • Business Development Specialist

    4 days ago

    Cairo, Cairo, Egypt American Council Egypt Full time

    Role DescriptionThis is a full-time on-site role for a Business Development Specialist based in Cairo, Egypt. The Business Development Specialist will be responsible for generating leads, conducting market research, and gathering relevant business intelligence. The role includes analyzing market trends and customer needs to identify opportunities for...

  • Performance Marketing Specialist

    4 days ago

    Cairo, Cairo, Egypt Taager Full time 90,000 - 120,000 per year

    Job Title: Performance Marketing SpecialistCompany: Location: On-site – Maadi, Cairo, EgyptEmployment Type: Full-timeAbout the Role is seeking a Performance Marketing Specialist with proven expertise in B2B marketing to join our growing team. You'll play a key role in designing, executing, and optimizing high-impact campaigns that drive customer...

  • Growth Marketing Specialist

    6 days ago

    Cairo, Cairo, Egypt Spacetoon Go Full time 120,000 - 240,000 per year

    Join us and fuel Spacetoon Go's growth Execute data-driven campaigns, optimize user journeys, support CRM and performance marketing, and help engage fans across our ever growing digital world.Role Overview  Spacetoon Go is looking for a data-driven and execution-focused  Growth Marketing Specialist  to join our dynamic Growth team. In this role, you'll...

  • CRM Specialist

    4 days ago

    Cairo, Cairo, Egypt Waffarha Full time 40,000 - 60,000 per year

    ResponsibilitiesManage and optimize Waffarha's CRM system, ensuring seamless execution of customer communication strategies.Develop and implement customer journey flows to increase retention, activation, and engagement.Segment users based on behavior, demographics, and other factors to personalize communication.Create and manage multi-channel campaigns (SMS,...

  • Business Development Specialist – Cloud

    6 days ago

    Cairo, Cairo, Egypt Vrtto Full time 30,000 - 90,000 per year

    Job Title:Business Development Specialist – Cloud & SaaS SolutionsLocation:Cairo, Egypt (Hybrid)Company:[Your Company Name]About the Role:We're seeking aBusiness Development Specialistto drive growth in ourcloud and technology salessegment. The ideal candidate will have a strong foundation inlead generation, market research, and customer engagement, and a...