Senior Customer Success

1 week ago

Qesm El Maadi Cairo, Egypt bluworks Full time 40,000 - 80,000 per year

Customer Success-focused role owning onboarding, adoption, retention, and expansion for key accounts while partnering cross-functionally to deliver measurable value.

About bluworks

bluworks is a venture-backed HR technology startup revolutionizing how businesses manage their workforce. We are growing and hiring a Customer-focused Senior Customer Success Specialist to drive adoption, retention, and revenue expansion.

Role overview

Act as a trusted advisor for our customers. Lead value-based conversations, guide onboarding and solution configuration, and ensure outcomes that grow accounts over time.

Key responsibilities

  • Serve as the main point of contact for accounts, nurturing long-term relationships and ensuring success

  • Lead onboarding and implementations: manage plans, guide configuration, and coordinate integrations or data migrations

  • Proactively monitor account health; use data to anticipate risks, address concerns, and recommend optimization strategies

  • Advocate for customer needs by capturing feedback and partnering with Product, Sales, and Support to drive improvements

  • Create and deliver customer training, documentation, and webinars for new feature rollouts and ongoing engagement

  • Identify expansion opportunities (upsell and cross-sell) that align with customer value and support sales goals

  • Refine customer-facing processes, suggest workflow improvements, and contribute to internal enablement and system optimization

Requirements

  • Bachelor's degree in Business, HR, or a related field

  • 3+ years of experience in SaaS Customer Success or consultative software sales, ideally in HR tech or B2B platforms

  • Proven project management and relationship-building skills across enterprise and SMB customers

  • Data-driven mindset; adept at leveraging account health metrics for outreach, retention, and expansion

  • Excellent communication and presentation abilities with a proactive, collaborative approach

  • Proficiency with CRM tools and customer success platforms.

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