Customer Success Manager

2 hours ago

Cairo, Cairo, Egypt 51Talk Full time

About Us

51Talk is a leading global online English education platform that connects teachers and students worldwide through engaging one-on-one lessons.

We're driven by our mission to make quality education accessible to every learner — and we're looking for passionate people to grow with us.

Join our dynamic Cairo team and be part of a fast-growing EdTech company that values innovation, teamwork, and professional growth.

About the Role

We're looking for a
Customer Success Manager
who is passionate about driving student success and leading high-performing teams.

You will oversee a team of Class Mentors to ensure strong student engagement and maximize business growth through course utilization and customer referrals.

This is a
performance-driven leadership role
, and your success will be measured by your team's engagement outcomes and KPI achievements.


Key Responsibilities

  • Lead, coach, and motivate a team of Class Mentors to achieve monthly KPIs in course completion, engagement, and referrals.
  • Increase student activity and satisfaction by driving consistent class attendance and proactive learning engagement.
  • Develop and execute strategies to generate new referral leads and improve conversion rates.
  • Monitor performance data, analyze trends, and design action plans for continuous improvement.
  • Collaborate with senior management to align operational goals with overall business objectives.
  • Conduct regular coaching, performance reviews, and training sessions to enhance team capabilities.


What We're Looking For

  • Bachelor's degree or above.
  • At least
    5 years of experience
    in Customer Success, Account Management, or Education-related roles, including
    1+ year in a managerial position
    .
  • Strong command of
    English and Arabic
    , both written and spoken.
  • Proven track record of meeting or exceeding performance-based KPIs (e.g., engagement, course utilization, referrals).
  • Excellent leadership, coaching, and interpersonal skills.
  • Data-driven mindset, with strong analytical and problem-solving abilities.
  • Highly adaptable and thrives in a fast-paced, evolving environment.


What We Offer

  • Competitive base salary with attractive performance incentives.
  • Comprehensive onboarding and continuous development programs.
  • Clear career advancement pathway into senior management roles.
  • Opportunity to grow within a globally recognized EdTech company.
  • A collaborative, mission-driven, and supportive work environment.

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