Customer Success Manager

Location:

Egypt or South Africa (remote)

Working hours:

approximately 2:00 PM to 10:00 PM Cairo/SAST time to align with our US customers

Type:

Full-time

Compensation:

Paid in USD + equity

About Spokn

Spokn is a video creation software that helps companies replace boring emails with short, authentic videos to train employees and keep them up to date. 
Think TikTok-style video, built for enterprises.

We're a fast-growing, early-stage US startup and our customers include some of the world's most recognizable enterprises like Google, Amazon, Marriott, Siemens, Hyatt and Sodexo. 

We're building a product that's changing how companies communicate and learn, and some of the world's top VCs invest in our vision, including Y Combinator, NEA, and Reach Capital. 

Customer Success is central to how we grow. This role is not a support function; it's a core part of the business working directly with the founders. 

How this role works

Spokn is an early-stage, founder-led company with a lean team that values ownership, thoughtful execution, and attention to detail. Roles like this are rare, and we take hiring seriously.

Customer Success sits at the center of the business. In this role, you'll work closely with:

• Customers in HR, Internal Communications, and Learning & Development who are typically non-technical and highly relationship-driven
• An Egypt-based engineering team, translating customer needs into clear, actionable product input
• Spokn's cofounder on customer strategy, prioritization, and problem-solving

Spokn's software is purposefully intuitive and simple, so Customer Success goes far beyond explaining features or handling tickets. The work is consultative and creative. You'll help customers figure out how to use short-form video effectively to solve real problems, from onboarding and training to leadership communication and frontline engagement.  You'll encourage customers to create more videos, and show them how to do so effectively with Spokn.  

You'll be trusted with real ownership across the customer lifecycle from onboarding to renewals, and you'll be expected to take initiative, ask good questions, follow through on details, and proactively help customers succeed.

What you'll do

• Support customer onboarding from kickoff through launch, including on live video calls with customers
• Identify opportunities for customers to create more videos on Spokn, and persuade/support them to follow through
• Manage day-to-day customer health and engagement across a portfolio of accounts
• Introduce new features and product updates to customers and support ongoing adoption
• Create and maintain customer-facing resources like product explainers, customer newsletters and activation campaigns, and one-pagers
• Collect, organize, and translate customer feedback into clear input for product and engineering
• Drive project management for customer deployments, ensuring stakeholders meet timelines and commitments.
• Support improvements to Customer Success processes as the company scales

What we're looking for

Must-have qualities for a candidate:

• Prior experience in Customer Success, Account Management, or a client-facing role
• Executes reliably and follows through without reminders
• Is highly
  organized and detail-oriented
• Comfortable navigating large, complex organizations and speaking with senior stakeholders.
• Communicates clearly

with a wide range of people, from non-technical customers to engineers
- Is comfortable working
US East Coast hours

from a remote location
- Is
patient and empathetic

with customers at different stages of adoption
- Can
prioritize

what's important over what's simply urgent
- Operates well in a
low-structure, fast-moving

startup environment

Strong pluses:

• Familiarity with HR, Learning/Training, or Internal Communications teams
• Experience with US culture and/or experience working with US or international customers
• Experience creating customer- or prospect-facing content
• Experience with HubSpot, Canva and Asana

Why this role

• This is not a narrow or overly scripted Customer Success role. You'll have real ownership, direct exposure to founders and customers, and the chance to help companies adopt a new, more human way of communicating at work.
• Roles like this are rare. If you're excited by responsibility, visibility, and impact at a YC-backed company serving the US market, this role offers meaningful growth.

What we offer

• A chance to join a fast-growing, YC-backed US startup with world-class customers
• Payment in USD
• Equity in the company
• Health insurance
• High ownership and direct exposure to founders and customers
• A role that will grow with you as the company scales
• For Egypt-based candidates: Fridays are no-call days, with flexibility to focus on deep work on Fridays or Sundays

To apply, please send your résumé and cover letter to