Customer Success Manager

2 days ago

Qesm El Maadi Cairo, Egypt FlairsTech Full time

ob Description:

  • Develops Healthy Customer Relationship.
  • Acts as a Customer Advocate and point of contact.
  • Upsell services and products with the brand image and achieves expansion targets.
  • Review customer complaints and concerns and seek to improve the customer experience.
  • Achieve a financial target based on customer retention and products and services expansion.
  • Drive Customer Success outcomes by driving adoption and increasing active usage.
  • Conduct periodic touch points to measure customer satisfaction and product deployment levels.
  • Proactively review customer consumption VS purchase to help customers optimize their investment.
  • Drive Customer Success outcomes by driving adoption and increasing active usage.
  • Work with internal cross-functional counterparts in Sales, Product, Engineering and Professional Services to evolve, scale and mature our customers
  • Maintain customer satisfaction by removing roadblocks, and influencing product roadmaps in support of our existing customers
  • Work with customer to programmatically measure success & operationalize business cadence through regular communication along with thoughtful Quarterly Business Reviews
  • Develop services plan, and overall services alignment, to drive appropriate levels of enablement and adoption for long term growth and consumption of products
  • Partner with internal Account team on cross-sell, up-sell and renewal opportunities
  • Collaborate with peers to share best practices on Adoption, Enablement & Change Management
  • Share customer success stories & related ROI

Requirements:

  • Demonstrated ability to negotiate contracts and close deals.
  • Exceptional communication and interpersonal skills.
  • Extremely detail-oriented, thrives in an ambiguous, and at times, fast-paced environment.
  • Strong organizational skills Able to multitask, prioritize tasks.
  • Experienced with CRM tools like Dynamics or SalesForce and Microsoft Office Suite.
  • 1-3 years experience as CSM, Account Manager or Sales roles in the tech field.
  • Able to speak confidently with C-level associates as well as technical personnel.
  • Fluent in English, verbal and written, additional languages will be a plus.

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