Medical Customer Success Agent

3 days ago

Qesm El Maadi Cairo, Egypt AXON Healthtech Full time

Job Opportunity:
Medical Customer Success Agent

Company:
AXON HealthTech

Location:
Maadi ,Cairo, Egypt

Employment Type:
Full-time

Shift Type:
Rotational Shift with Rotational Off

About AXON

AXON HealthTech is a leading healthcare technology company specializing in third-party administration (TPA) services, medical discount platforms, and digital healthcare solutions across Egypt and the MENA region. We are growing rapidly and are seeking a detail-oriented Accounts Receivable (AR) Specialist to join our finance team.

Role Overview

At AXON Healthtech, we prioritize delivering exceptional service to our customers. As a Customer Success Representative, you will ensure customer satisfaction by addressing inquiries, resolving issues, and delivering solutions that embody our commitment to excellence and innovation in healthcare technology.

Key Responsibilities


• Respond promptly and professionally to customer inquiries through multiple channels (phone, email, and live chat).


• Provide clear and accurate information about AXON Healthtech's products, services, and policies.


• Address customer complaints and ensure timely resolutions to maintain satisfaction.


• Investigate and resolve issues effectively while adhering to company guidelines.


• Escalate unresolved or complex cases to the appropriate departments or team leader when necessary.


• Exhibit a customer-focused attitude and empathetic approach to every interaction.


• Maintain service quality in accordance with company standards and protocols.


• Develop a deep understanding of AXON Healthtech's product offerings and services to assist customers accurately.


• Support customers with troubleshooting and setup guidance when required.


• Log all customer interactions and resolutions in the Ticketing system for accurate record-keeping.


• Share customer feedback and insights with the team leader to improve service delivery and processes.

Required Qualifications


• High school diploma or equivalent (Bachelor's degree is a plus).


• Prior experience in customer service, ideally in healthcare or technology sectors.


• Familiarity with CRM software and customer support tools is preferred.


• Strong verbal and written communication abilities.


• Problem-solving mindset with the ability to multitask effectively.


• High level of empathy and a positive attitude toward customers.

What We Offer


• Competitive salary and performance bonuses.


• Opportunity to work in a fast-growing healthtech company shaping the future of healthcare access.


• Strong leadership exposure and the opportunity to build the finance function from the ground up.


• Dynamic, supportive team culture.


• Health and social insurance.

  • Medical Agents

    1 day ago

    Qesm El Maadi, Cairo, Egypt iConcept Full time

    Medical Agents (General Practitioners)Location:Maadi, CairoAbout the Role:We're seeking licensed General Practitioners to join our medical call center team. You'll provide medical guidance, patient education, and service coordination.Key Responsibilities:Respond to patient medical inquiries.Handle patient medical inquiries.Provide accurate medical...

  • Customer Care Agents

    3 days ago

    Qesm Heliopolis, Cairo, Egypt El Nahar for Medical Solutions Full time

    Role DescriptionThis is a full-time on-site role for Customer Care Agents at El Nahar for Medical Solutions located in Qesm Heliopolis. Customer Care Agents will be responsible for providing excellent customer support, ensuring customer satisfaction, and maintaining high levels of customer service on a day-to-day basis.QualificationsFollowing all customer...

  • Customer Success Agent

    1 week ago

    Cairo, Cairo, Egypt Future Group Language Solutions Full time 15,000 - 30,000 per year

    About Role:We are looking for aCustomer Success Agentto join our growing team If you are a clear communicator, enjoy solving problems, and thrive in a fast-paced environment, this role is for you. As part of our Customer Success team, you will provide high-quality support to our users vialive chatandemail, ensuring a smooth and positive customer...

  • Customer Success Agent

    1 week ago

    Cairo, Cairo, Egypt Future Group Language Solutions Full time $30,000 - $45,000 per year

    About Role:We are looking for aCustomer Success Agentto join our growing team If you are a clear communicator, enjoy solving problems, and thrive in a fast-paced environment, this role is for you. As part of our Customer Success team, you will provide high-quality support to our users vialive chatandemail, ensuring a smooth and positive customer...

  • Customer Service Agent

    1 day ago

    Qesm El Maadi, Cairo, Egypt ETISALAT BUSINESS CONNECTION Full time

    Etisalat UAE is Hiring Excellent up to fluent English speakers to join our team as Customer Support Agent For our English chat accountRequirementsGradsFluency in English (B1+/B2 or higher)Flexibility with rotational shiftsBenefitsSalary up to 12400kFully paid trainingTop achiever Bonus ProgramReferral program BonusFree VPN lineSocial & medical...

  • Customer Success Representative

    1 day ago

    Qesm El Maadi, Cairo, Egypt FlairsTech Full time

    FlairsTech is an international IT and software services company.Located in 3 countries Egypt, Canada and Poland.We have been operating in the IT and software solutions field for almost 15 years since 2008.Responsibilities: Develop strong, trusted relationships with customers. Act as their advocate and main point of contact. Drive product adoption and...

  • Customer Success Specialist

    7 days ago

    Qesm El Maadi, Cairo, Egypt bluworks Full time $60,000 - $120,000 per year

    bluworksis growing fast.We're aventure-backed HR technology startupon a mission to revolutionize how businesses manage their team workforce. With powerful tools for scheduling, attendance, payroll, and real-time payouts, we're transforming operations across multiple industries.And now, we're looking for aCustomer Success Specialistwith strongSaaS experience,...

  • Frontline Agent

    7 days ago

    Qesm El Maadi, Cairo, Egypt COB Solution Full time 15,000 - 30,000 per year

    Company DescriptionCOB Solution empowers medical providers by streamlining operations, optimizing workflows, and implementing innovative solutions. Our mission is to enhance the quality of patient care while supporting the growth and success of healthcare organizations. We are dedicated to delivering efficiency and transformative solutions to meet the...

  • French Customer Service Agent

    7 days ago

    Qesm El Maadi, Cairo, Egypt Unique Destination Travel Network Full time 15,000 - 30,000 per year

    Unique Destination Travel Network is seeking to hire aFluentFrench Speaking Customer Service AgentsAbout the CompanyUDTN is an innovative and ambitious B2B Saudi travel company, with very well-established presence in the holy cities in Saudi Arabia. Thanks to strong relations with local suppliers, unbeatable operational expertise, and extensive network of...

  • Customer Service Representative and Call Center Agent

    3 days ago

    New Cairo, Egypt Top Life Medical Center Full time

    We are currently seeking Customer Service Representative / Call Center Agent with experience in Medical Center to join our Medical Clinic based in New Cairo - The 5th Settlement. Contact : 01055258305 - Sales and Persuasion skills. - People oriented and respectful. - Motivated and determined with positive attitude - Must have strong knowledge about the...