Customer Success Agent

6 days ago

Cairo, Cairo, Egypt Future Group Language Solutions Full time 15,000 - 30,000 per year

About Role:

We are looking for a
Customer Success Agent
to join our growing team If you are a clear communicator, enjoy solving problems, and thrive in a fast-paced environment, this role is for you. As part of our Customer Success team, you will provide high-quality support to our users via
live chat
and
email
, ensuring a smooth and positive customer experience.

Responsibilities:

  • Provide fast, friendly, and accurate customer support through chat and email.
  • Troubleshoot issues and guide customers through solutions.
  • Document interactions and track issues in our CRM platform.
  • Collaborate with internal teams to resolve complex inquiries.
  • Identify opportunities to improve customer satisfaction and retention.
  • Maintain a high level of product knowledge to assist customers effectively.

Requirements:

  • Previous experience in customer support, customer success, or a similar role.
  • Excellent written communication skills in English (and other languages if required).
  • Strong problem-solving skills and attention to detail.
  • Ability to multitask and stay organized in a busy environment.
  • A positive attitude and genuine desire to help customers.

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