Customer Service Representative

2 weeks ago

Cairo, Cairo, Egypt APC - Online Gaming Full time

Please note: If you are shortlisted, we will contact you via HR email or Telegram

Kindly add us on Telegram (ID: lynnnhr) with your email and your name and position if you want to apply for the further process.

Key Responsibilities:

  • Respond to customer inquiries promptly and accurately through chat platforms
  • Handle complaints professionally, escalate unresolved issues, and ensure proper documentation
  • Provide accurate information regarding ongoing promotions, benefits, and platform procedures
  • Monitor, follow up, and ensure resolution of customer requests
  • Use backend and frontend systems to assist customers
  • Communicate system-related issues to the team lead quickly
  • Collaborate internally with relevant departments such as finance or tech support
  • Adhere to customer service policies and data protection standards
  • Prioritize multiple chats and manage time effectively during high-volume periods
  • Participate in ongoing training and development to improve service quality

Requirements:

  • Able to communicate and write in English
  • Able to work 12-hour shifts with 2-hour break, 6 days a week (including weekends or holidays if scheduled)
  • Experience in digital platforms such as e-commerce, fintech, or online entertainment is a plus
  • Ability to handle multiple chats simultaneously in a fast-paced environment
  • Must have own laptop or desktop with a stable internet connection
  • Self-disciplined, detail-oriented, and capable of working independently in a remote setting

Benefits:

  • Competitive salary (based on experience and position level)
  • Working Hours: 8AM - 8PM (Day Shift) and 8PM - 8AM (Night Shift) GMT+7
  • Paid leave up to 14 days
  • Allowances
  • Attractive overtime pay
  • Fully remote work
  • Performance review twice a year
  • Opportunities for training and career growth
  • Fast-paced, supportive work environment

Loại hình công việc: Toàn thời gian

Mục lương: E£20.000,00 - E£30.000,00 một tháng

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