Customer Service Representative

13 hours ago


New Cairo, Cairo, Egypt Alcotech Engineering Industries Full time

Company Description

Alcotech Engineering Services is a specialist manufacturer and multi-solution provider of aluminum composite panels (ACP). The company combines innovative engineering with high-quality materials to deliver exceptional products tailored to meet specific requirements. Alcotech Engineering Services is committed to providing reliable, efficient, and cost-effective solutions, making it a trusted partner in the industry.

Role Description

This is a full-time on-site role for a Customer Service Representative located in New Cairo. The Customer Service Representative will handle day-to-day tasks such as addressing customer inquiries, resolving customer issues, ensuring customer satisfaction, and maintaining a positive customer experience. The role also involves collaborating with other teams to ensure a cohesive service experience.

Qualifications

  • Customer Service, Customer Support, and Customer Service Representatives skills
  • Experience in ensuring Customer Satisfaction and enhancing Customer Experience
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Problem-solving skills to resolve customer issues efficiently
  • Prior experience in a similar role is beneficial
  • Bachelor's degree or equivalent in a relevant field


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