Customer Service Representative

2 weeks ago

New Cairo, Cairo, Egypt BIRD NEST Full time 54,000 - 120,000 per year

Company Description

BIRD NEST curates a unique collection of boutique hotels and holiday homes. Our offerings are powered by technology and rooted in art, wellness, and community. We strive to provide unforgettable experiences while maintaining a strong connection to the local culture and environment. BIRD NEST is dedicated to delivering exceptional hospitality and customer satisfaction.

Role Description

This is a full-time onsite role for a
Customer Service Representative
, based in New Cairo. The Customer Service Representative is responsible for handling guest reservations, managing inquiries, processing modifications and cancellations, and ensuring an excellent customer experience. Day-to-day tasks include responding to customer questions, resolving issues efficiently, maintaining accurate system entries, and supporting continuous improvements in service quality.

Key Responsibilities

  • Manage guest inquiries through email, phone, or chat.
  • Process new reservations, changes, cancellations, and special requests.
  • Verify rates, availability, documents, and booking requirements.
  • Ensure all reservation data is accurately updated in the system.
  • Coordinate internally with Operations and Finance when needed.
  • Maintain high productivity, quality, and SLA adherence.

Qualifications & Experience

  • 0-3 years of experience in Customer Service
  • Strong communication skills (written and verbal).
  • Basic understanding of reservation systems and workflow.
  • High attention to detail and accuracy.
  • Ability to multitask and manage workload efficiently.

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