C2C Collections Process Expert

3 days ago

Cairo, Cairo, Egypt Capgemini Full time

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

Job Summary:

The Collections Team Lead is responsible for managing and overseeing the collections team to ensure timely and effective collection of outstanding debts. This role involves leading a team of collectors, setting performance goals, monitoring team progress, and optimizing collection strategies to maximize recoveries.

Key Responsibilities:

  • Manage and oversee a team of collections representatives, providing guidance, coaching, and performance feedback.
  • Set team and individual collections targets and monitor progress towards goals.
  • Develop and implement effective collections strategies and processes to improve recovery rates.
  • Analyze collections data and metrics to identify areas for improvement and optimization.
  • Collaborate with other departments, such as accounting and sales, to coordinate collection efforts.
  • Ensure compliance with all relevant laws, regulations, and company policies related to collections.
  • Train and develop team members to enhance their collection skills and knowledge.
  • Escalate complex or high-value cases to senior management as needed.
  • Prepare collections reports and presentations for management.

Qualifications:

  • Bachelor's degree in finance, business, or a related field.
  • Minimum 6 years of experience in a collections or credit management role, with at least 2 years of team leadership experience.
  • Fluency in English is a must.
  • Strong verbal and written communication skills, with the ability to effectively interact with customers and internal stakeholders.
  • Demonstrated problem-solving and negotiation skills.
  • Proficient in data analysis and reporting, with the ability to interpret and leverage collections data.
  • Knowledge of relevant laws, regulations, and best practices in the collections industry.
  • Excellent organizational and time management skills.
  • Strong leadership and team-building abilities.
  • Certification in collections or credit management.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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