Customer Quality Engineer

6 days ago

Al Āshir min Ramaḑān, Egypt COFICAB Group Full time 120,000 - 180,000 per year

About the Company
:

Coficab is a global leader in the design, manufacturing, and sales of automotive cables and wires.
With a strong international presence and a commitment to innovation, quality, and sustainability, Coficab plays a vital role in the automotive supply chain, serving major OEMs and Tier 1 suppliers worldwide.
Coficab Egypt
, currently under construction as one of the company's strategic manufacturing hubs, is set to contribute significantly to the group's global operations. Located in the heart of the MENA region, Coficab Egypt will support both regional and international markets through advanced production capabilities, strict safety and quality standards, and a skilled workforce dedicated to continuous improvement and customer satisfaction.

About the Role
:

We are seeking a proactive and detail-oriented
Quality Customer Specialist
to lead our customer claims management process. The ideal candidate will ensure timely and effective handling of customer complaints, support root cause analysis, and drive continuous improvement to enhance customer satisfaction. The Quality Customer Specialist will be responsible for managing customer claims and ensuring high levels of customer satisfaction through effective complaint handling and continuous improvement initiatives.

Responsibilities
:

  • Customer Audits & Visits
    : Coordinate and document customer audits and visits. Communicate results and implement containment actions to prevent recurrence of issues.
  • Complaint Handling & Reporting
    : Act as the main liaison for customer complaints. Organize and lead claim treatment meetings, perform initial analysis, and issue 3D reports with defined containment actions.
  • Root Cause & Defect Analysis
    : Track and analyze complaints and nonconforming products to identify root causes, including undetected failures. Conduct necessary testing for quality analysis.
  • 8D Reporting
    : Prepare and deliver 8D reports to customers on time, including corrective and preventive action plans.
  • Action Plan Management
    : Share action plans with relevant teams, monitor their implementation, and update claim summaries. Ensure timely closure of claims upon action completion.
  • Continuous Review & Feedback
    : Regularly review claim summaries with stakeholders and provide actionable insights to improve customer satisfaction.
  • KPI Monitoring & Improvement
    : Define, track, and review Quality Customer KPIs. Support continuous improvement of quality processes, systems, and procedures in line with departmental and company objectives.
  • Nonconformity Management
    : Empowered to stop production in the event of non-conformity. Take appropriate decisions per product treatment procedures and ensure compliance with Quality and EHS standards.

Qualifications
:

  • Bachelor's degree in Engineering is a must
  • Experience: A minimum experience of 3 years
    in quality customer support, or claims handling within the automotive field, or cables manufacturing.

Required Skills
:

  • Strong knowledge of 3D/8D methodology, root cause analysis tools, and quality systems
  • Excellent communication and reporting skills
  • Ability to work cross-functionally and lead problem-solving initiatives
  • Familiarity with EHS and ISO standards is a plus

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