Reservation Agent
2 days ago
Company Description
At GoChat247, we are dedicated to enhancing customer experiences through AI-driven innovations. Our services include conversational chatbots, sentiment analysis, process automation, and autotagging to save money, effort, and time while improving overall experiences. Over the last 5 years, we have supported numerous clients across 8 different verticals, with YoY growth of 2.5X in the last 2 years. Our 700 dedicated team members serve 12 countries, managing over 1 million transactions per month with 95% quality. We are trusted by top mobile operators, leading fintech companies in Egypt, major startups, and the top food ordering platform in the Middle East.
Role Description
This is a full-time, on-site role for a Reservation Agent located in El Obour. The Reservation Agent will be responsible for handling reservation inquiries, providing excellent customer service, managing phone etiquette, and performing receptionist duties. The agent will also ensure accurate documentation and maintain effective communication with clients and team members.
Qualifications
- Strong Phone Etiquette and Reservations management skills
- Excellent Customer Service abilities and Communication skills
- Experience in performing Receptionist Duties
- Excellent written and verbal communication skills
- Ability to work on-site in El Obour
- Previous experience in customer service or reservation management is a plus
- High school diploma or equivalent; additional qualifications in hospitality or customer service are advantageous
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