Call Center Sales Manager

6 days ago

Alexandria, Alexandria, Egypt Nexfit Full time 60,000 - 120,000 per year

Role Description

This is a full-time on-site role as a Call Center Operations Manager at
Nexfit
in Alexandria, Egypt. The Operations Manager will oversee and manage daily call center operations, ensure customer satisfaction, optimize workforce management, and utilize analytical skills to improve processes and performance.

Qualifications

  • Contact Center Management and Operations Management skills
  • Customer Satisfaction and Analytical Skills
  • Workforce Management expertise
  • Experience in call center operations and customer service
  • Strong leadership and communication skills
  • Ability to analyze data and implement improvement strategies
  • Proficiency in CRM systems and call center technology
  • Bachelor's degree in Business Administration or related field

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