Process improvement Senior manager

3 days ago

Cairo, Cairo, Egypt Bosta Full time

The Process Improvement Manager will lead the design, optimization, and automation of end-to-end operational processes across Bosta's network to support rapid scaling while maintaining cost efficiency and service quality. This role is responsible for identifying inefficiencies, standardizing workflows, driving cross-functional improvements with Product and Tech teams, and building a high-performing process excellence team to enable sustainable growth

Responsibilities
  • Identify process gaps, inefficiencies, and operational bottlenecks across First Mile, Sorting, Last Mile, and support functions using data, on-ground observation, and root-cause analysis.
  • Design and implement optimized end-to-end processes and SOPs that enhance productivity, quality, safety, and scalability.
  • Lead automation initiatives across the network in collaboration with Product and Tech teams to reduce manual work, improve accuracy, and enable real-time operational control.
  • Drive cost optimization programs across logistics operations while maintaining or improving service levels and customer experience.
  • Manage cross-functional improvement projects involving Operations, Product, Technology, Planning, and Commercial teams to deliver measurable performance gains.
  • Establish KPIs and dashboards to track process performance, compliance, cost efficiency, and operational excellence at the hub and network levels.
  • Build, lead, and coach a Process Improvement team capable of supporting a nationwide scale and a culture of continuous improvement.
  • Train on-ground teams on new processes and ensure adoption through audits, site visits, and continuous feedback loops.
  • Standardize best practices across existing and newly launched facilities to ensure operational consistency as the network expands.
  • Support major network transformation initiatives tied to volume growth, new technologies, and operational restructuring.
Qualifications & Experience
  • Bachelor's degree in Engineering, Operations Management, Business, or a related field.
  • 6+ years of experience in operations excellence, process improvement, consulting, logistics, manufacturing, e-commerce, or high-scale service environments.
  • Proven track record of leading large cross-functional process improvement initiatives across multi-site or network operations.
  • Strong experience in Lean, Six Sigma, continuous improvement, or similar operational excellence methodologies (certification is a plus).
  • Demonstrated ability to translate operational challenges into scalable process designs and automation solutions in collaboration with Product and Technology teams.
  • Advanced data analysis skills with the ability to identify trends, diagnose root causes, quantify financial impact, and prioritize improvement opportunities.
  • Experience building teams and leading change management initiatives in fast-paced, growth environments.
  • Excellent stakeholder management and communication skills with the ability to influence across all organizational levels.
  • High ownership mentality, strong execution bias, and comfort operating in dynamic, ambiguous scaling environments.
  • Experience in logistics, last-mile, fulfillment, or transportation networks is a strong advantage

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