Operations German Team Leader

3 days ago

El Sheikh Zaid Al Jizah, Egypt IntouchCX Full time

About the Job

We're looking for a Team Lead (English/German Bilingual) to provide front-line direction to our Customer Service Representatives (CSRs) with massive GDS experience, ensuring quality service is provided with every customer interaction. This role involves learning and maintaining the knowledge of our partner's brand, philosophy, products, promotions and processes. This position will also promote professional and personal development through performance evaluations, training and career pathing plans.

As a Team Lead (Supervisor)(English/German Bilingual), You Will…

  • Manage and supervise CSRs
  • Ensure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employees
  • Manage operational performance to meet Key Performance Indicators (KPIs) and Service Level Agreements
  • Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas
  • Use critical thinking to develop solutions to improve business performance and partner success
  • Motivate teams through relationship building and real-time coaching
  • Develop incentive programs to motivate CSRs to achieve desired outcomes
  • Coordinate changes in staffing schedules by collaborating with the Operations Support Team and/or Workforce Management Team
  • Collaborate with other departments within the organization (HR, IT, etc.) to properly resolve issues
  • Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings
  • Gain expert level knowledge on all partner products and promotions
  • Demonstrate a positive work ethic and commitment to achieve the best possible outcomes
  • Act as a role model and exemplify Our 10 Things (cultural values)

As a Team Lead (Supervisor)(English/German Bilingual), You Have…

  • Must be bilingual in both English and German, written and verbal. Language proficiency will be a key competency to be successful in this role
  • GDS exprience in Sabre, Galileo or Amadeus is a MUST.
  • University degree with a major in Business or related field
  • 1-2 years of experience in the contact center and/or customer service industry, with at least 1 year in a Team Lead/Supervisory role
  • Experience dealing with escalated issues in a contact center capacity
  • The ability to type 30 WPM with accuracy
  • Basic knowledge of Google Suite (Sheets, Slides, Docs, Drive) is an asset
  • The ability to use spreadsheet applications to maintain and develop operational reporting
  • Exceptional time management, organizational and prioritization skills to complete work in a timely manner
  • Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
  • The ability to work a variety of shifts, including days, evenings and holidays

  • French Team leader

    3 days ago

    El Sheikh Zaid, Al Jizah, Egypt IntouchCX Full time

    About the jobIntouchCX is a global leader in customer experience and technology solutions. The company has been in the market for 20 years and has recently expanded its operations to Egypt, where it has been active for the past two years.About the Role:A French Team Leader will be responsible for leading a team of customer service representatives, driving...

  • Sales Team Leader

    3 days ago

    Qesm El Sheikh Zaid, Al Jizah, Egypt Uptown October Careers Full time

    Role DescriptionThis is a full-time, on-site role located in Qesm El Sheikh Zaid for a Sales Team Leader. The Sales Team Leader will be responsible for supervising and managing a sales team, ensuring that sales targets are met and customer satisfaction is achieved. Key responsibilities include developing sales strategies, providing training and mentorship to...

  • Team leader operation

    2 weeks ago

    Markaz Shebin El Kom, Al Minufiyah, Egypt Erada Finance Full time 60,000 - 120,000 per year

    Company DescriptionErada Microfinance, established in 2022, provides innovative financing solutions across various industries to support Egypt's financial inclusion initiatives. In partnership with Etisalat e&, the Sovereign Fund of Egypt, and Amr Abou El Azm, Erada offers tailored microfinance products to empower entrepreneurial ventures, creating jobs and...

  • Team Lead

    2 weeks ago

    El Sheikh Zaid, Al Jizah, Egypt INTELCIA Full time $55,000 - $120,000 per year

    About the Company:Intelcia is a global outsourcing company that has been supporting clients for 20 years by combining talents, technologies, and processes to offer tailor-made services and skills that meet international standards. With a presence in multiple regions worldwide and over 35,000 employees across 85 operational centers, Intelcia aims to be among...

  • Training Team Lead

    3 days ago

    El Sheikh Zaid, Al Jizah, Egypt IntouchCX Full time

    About the JobIntouchCX is a global leader in customer experience and technology solutions based in Canada. The company has been in the market for over 20 years and has recently expanded its operations to Egypt, where it has been active for the past two years.About the Role:The Training Lead is responsible for overseeing, coordinating, and driving all...

  • Seller Operations Executive

    7 days ago

    El Sheikh Zaid, Al Jizah, Egypt noon Full time

    Designation: Seller Operations ExecutiveReporting to: Team Leader – Seller OperationsWork Location: Sheikh Zayed, EgyptType: Full TimeAbout noon is a technology leader with a simple mission: to be the best place to buy and sell things. In doing this we hope to accelerate the digital economy of the Middle East, empowering talent and businesses to meet the...

  • Operations Manager

    2 weeks ago

    Qesm El Sheikh Zaid, Al Jizah, Egypt Al Sawah Real Estate Full time

    Company DescriptionAl Sawah Real Estate is a prominent company specializing in real estate investment with a strong presence in both Egypt and Saudi Arabia. As an industry leader, Al Sawah is dedicated to delivering high-quality property solutions tailored to the needs of its diverse clientele. The company is known for its commitment to professional...

  • Sales Team Leader

    2 weeks ago

    Qesm El Maadi, Cairo, Egypt Integrated Technics Full time

    Company DescriptionIntegrated Technics (INT) is a System Integrator specialized in providing Integrated Low Current Solutions with a focus on Security and IT for various industries, including Utilities, Telecom, Oil & Gas, Real Estate, Hospitality, and Manufacturing in Egypt. The company operates with a commitment to local and regional development, offering...

  • Sales team leader

    7 days ago

    Qesm El Maadi, Cairo, Egypt Tech Yard HUB Full time

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Sales Team Leader located in Qesm El Maadi. The Sales Team Leader will be responsible for overseeing the day-to-day operations of the sales team, setting sales targets, and devising strategic sales plans. Day-to-day tasks include monitoring sales...

  • Reservations team leader

    2 weeks ago

    Qesm El Maadi, Cairo, Egypt GoChat247 Full time 36,000 - 72,000 per year

    Company DescriptionAt GoChat247, we focus on enhancing customer experiences through advanced AI technologies like conversational chatbots, sentiment analysis, process automation, and autotagging. Over the past five years, we have supported clients in eight industries, achieving 2.5X year-over-year growth in the last two years. Our team of 700 dedicated...