Customer Support Agent
15 hours ago
Company Description
Callnovo Alexandria is a key hub in the Callnovo global network, specializing in providing expert multilingual customer service and technical support in North Africa since 2024. With a local focus and global reach, the center serves clients across various industries using agents fluent in multiple languages, including English, French, German, and Italian. Leveraging Callnovo's proprietary HeroDash CRM and AI-driven tools, the company ensures high-quality service, efficient solutions, and enhanced customer satisfaction. With a 20-year legacy in call outsourcing, Callnovo Contact Center offers scalable, cost-effective, and innovative omnichannel support in over 65 languages across 20 countries.
Role Description
This is a full-time on-site role for a Customer Support Agent located in Alexandria, Egypt. The Customer Support Agent will provide exceptional customer service by handling inquiries, resolving issues, and offering support to clients in English. Daily responsibilities include troubleshooting customer concerns, ensuring high levels of customer satisfaction, effectively communicating with customers, and maintaining operational efficiency.
Qualifications
- Proficient in Customer Support and Customer Service
- Strong focus on Customer Satisfaction
- Excellent Communication skills, both written and verbal
- Ability to perform effective Troubleshooting
- Problem-solving skills and attention to detail
- Prior experience in customer service roles is a must
- Ability to work on-site at our Alexandria, Egypt location
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