Client Experience Management Specialist

5 days ago

Cairo, Cairo, Egypt Atheel CX Full time 40,000 - 80,000 per year

Job Purpose

The Client Experience Management Specialist is responsible for ensuring that clients receive an outstanding experience throughout their journey with the company. This role focuses on analyzing client needs, handling escalations, improving processes, and implementing initiatives that enhance satisfaction, loyalty, and long-term relationships.

Key Responsibilities

  • Act as the primary point of contact for client experience initiatives and inquiries.
  • Monitor and evaluate client feedback through surveys, calls, and digital channels.
  • Resolve client issues promptly, ensuring a seamless and positive experience.
  • Collaborate with cross-functional teams (Operations, HR, Training, Quality) to improve service delivery.
  • Measure client satisfaction and retention.
  • Identify pain points in the client journey and propose process improvements.
  • Support onboarding processes for new clients, ensuring smooth implementation.
  • Prepare reports and insights for management on client experience performance.
  • Ensure compliance with company policies, contracts, and service-level agreements.
  • Drive organic growth from existing clients by identifying upselling, cross-selling, and service expansion opportunities.
  • Perform other duties

Qualifications & Skills

  • Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
  • 2–4 years of experience in client experience, account management, or customer service roles.
  • Strong communication, problem-solving, and interpersonal skills.
  • Ability to handle multiple priorities and work under pressure.
  • Proficiency in CRM tools, MS Office, and data analysis/reporting.
  • Customer-oriented mindset with a focus on continuous improvement.
  • Fluency in English

For more information, send a WhatsApp message to

"Client Success"

  • Client Management Specialist

    22 hours ago

    Cairo, Cairo, Egypt Atheel CX Full time

    Company: Atheel CXRole Overview:Atheel CX is seeking an experienced Business Development Specialist with a strong BPO background to manage the full client lifecycle — from engagement and proposal development to onboarding and performance tracking. The ideal candidate will combine sales expertise, tender management skills, and cross-functional...

  • Client Relationship Manager

    22 hours ago

    Cairo, Cairo, Egypt Atlantica Management Full time

    Atlantica Management is hiring a Client Relationship ManagerWe are looking for a dynamic and results-driven Client Relationship Manager to join our team. This role is a blend of account management, client success, and strategic sales. You will be the primary point of contact for our clients—ensuring satisfaction, nurturing relationships, and uncovering new...

  • Senior Account Manager

    7 days ago

    Cairo, Cairo, Egypt Polygons Experience Full time 900,000 - 1,200,000 per year

    Company DescriptionPolygons Experience is a full-service BTL and events agency known for creating impactful brand experiences across Egypt and the UAE. Our team of creative professionals, producers, and event specialists ensures a seamless journey from concept to execution. With expertise in brand activations, corporate events, and immersive experiences,...

  • Client experience agent

    7 days ago

    Cairo, Cairo, Egypt Derma Club Clinics Full time 150,000 - 250,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Client Experience Agent (Pharmacist), based in Cairo, Egypt. The role focuses on ensuring clients have a seamless and positive experience at Derma Club Clinics by assisting with consultations, providing professional advice, and addressing customer...

  • Client Relations Specialist

    7 days ago

    Cairo, Cairo, Egypt Try-gc "Grand Community" Full time 120,000 - 180,000 per year

    Client Relations & Community Specialist – Cairo (Junior/Fresh Grad)Join Try GC (Grand Community), a leading bulk influencer marketing company in MENA. We operate in 34 countries. Website: Key ResponsibilitiesConduct daily calls/meetings with prospective clientsResearch clients' social media & market trendsPitch influencer strategies using case...

  • Client Success and Business Development Specialist

    5 days ago

    Cairo, Cairo, Egypt Atheel CX Full time 30,000 - 60,000 per year

    Client Success and Business Development Specialist – BPO / Contact CenterLocation:Cairo, EgyptJob Type:Full-timeDepartment:Business Development & Client SuccessRole OverviewTheBusiness Development Specialistwill act as the primary liaison between clients andAtheel CX, ensuring a smooth and professional end-to-end client journey. This role combinesclient...

  • Client Support Specialist

    7 days ago

    Cairo, Cairo, Egypt Bosta Full time 15,000 - 25,000 per year

    About Bosta:Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.We rely on advanced technology to deliver...

  • Client experience agent

    7 days ago

    Cairo, Cairo, Egypt Groovy Aesthetic clinics Full time 600,000 - 800,000 per year

    Company DescriptionGroovy Aesthetic Clinics is dedicated to enhancing overall well-being, offering a comprehensive range of state-of-the-art, medical-grade spa services designed to treat the body as a whole. With cutting-edge skin-care treatments, nutritional services, and advanced gym facilities, Groovy sets itself apart with a focus on professionalism and...

  • Client Success and Business Development Specialist

    5 days ago

    Cairo, Cairo, Egypt Atheel CX Full time 15,000 - 30,000 per year

    *Business Development Specialist - BPO*Role OverviewThe Business Development Specialist will serve as the primary liaison between clients and Atheel CX, ensuring seamless communication, exceptional service delivery, and a positive end-to-end client journey. This role requires a strong balance of relationship management, analytical insight, and...

  • Client experience agent 'pharmacist'

    7 days ago

    Cairo, Cairo, Egypt Groovy Aesthetic clinics Full time 24,000 - 72,000 per year

    Company DescriptionGroovy Aesthetic Clinics focus on promoting well-being inside and out by offering comprehensive healthcare and spa services for the entire body. From advanced skin-care treatments like derma fillers and laser procedures to nutritional services, spa treatments, and a modern gym, Groovy provides holistic care. What sets Groovy apart is its...