Implementation and IT Support Technical Consultant

4 days ago

El Sheikh Zaid Al Jizah, Egypt Business Circles Full time 125,000 - 250,000 per year

Client:
A leading IT company in Saudi Arabia

Work Location:
Work from Business Circles Office – Sheikh Zayed, Giza.

Role Overview

The selected candidate will provide implementation, configuration, training, and post-implementation technical support services for hotel and restaurant clients using Oracle Hospitality (MICROS) and Infor solutions. The role involves setting up, configuring, upgrading, and supporting applications such as Opera PMS, Opera Cloud PMS, Sales & Event, Simphony POS, and Infor SunSystems.

Key Responsibilities

  • Configure, install, train, and support Opera PMS, Sales & Event, OXI, and related interfaces.
  • Manage and resolve customer support requests received via ticketing system, phone, or email.
  • Analyze and troubleshoot application issues, ensuring timely resolution as per the SLA.
  • Maintain accurate records of incidents and resolutions in the ticketing logging system.
  • Liaise with customers and internal teams to ensure effective communication and follow-up.
  • Provide technical and operational training to hotel staff during implementation and go-live.
  • Handle application upgrades, system migrations, and post-live support.
  • Stay updated with product releases and adhere to support procedures.
  • Work collaboratively with higher-level support or development teams when needed.
  • Ensure high standards of customer service and maintain strong client relationships.

Requirements

  1. Experience:

  2. Minimum 3 years in implementing and supporting Oracle Hospitality solutions (Opera PMS, S&C, OXI, Simphony POS).

  3. Experience in hotel or restaurant system management, front office, reservations and/or accounting dept will be an advantage.

  4. Familiarity with system integration, configuration, and user training.

  5. Technical Skills:

  6. Knowledge of Oracle databases, APIs, and reporting tools.

  7. Experience with Windows Server environments and networking basics.

  8. Advantageous to have full-stack or API development exposure.

  9. Education:

  10. Bachelor's degree in IT, Computer Science, Hospitality Management, or related field.

  11. Other Skills:

  12. Strong analytical, troubleshooting, and problem-solving skills.

  13. Excellent written and verbal communication in English. Fluency in Arabic will be an advantage.
  14. Customer-focused with the ability to handle stress and meet deadlines.
  15. Capable of working independently or as part of a team.
  16. Willingness to work shifts, weekends, or public holidays when required.
  17. Ability to travel if necessary.

Salary and Benefits

Salary will be based on qualifications and experience. Benefits as per Egyptian labor law.

Ideal Candidate Profile

We are looking for a tech-savvy consultant who understands both the technical and operational aspects of hotel and F&B systems. The person must be capable of handling end-to-end implementation and support, ensuring smooth operations for clients in Saudi Arabia.

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