Customer Service Representative

4 days ago

Qesm El Obour Al Qalyubiyah, Egypt TLNTED Full time 100,000 - 150,000 per year

Company Description

TLNTED is a trusted partner in the Business Process Outsourcing (BPO) industry, committed to hiring and managing highly skilled staff for our clients. We specialize in understanding businesses' objectives to provide tailored solutions that help them achieve their target KPIs effectively. Our dedicated team focuses on delivering exceptional support to empower business growth and success. At TLNTED, we take pride in leveraging our expertise to ensure quality outcomes for our partners.

Role Description

This is a full-time, on-site role for a Customer Service Representative at our office located in Qesm El Obour. The responsibilities include handling customer inquiries professionally, resolving customer concerns, ensuring customer satisfaction, and maintaining effective communication to meet client expectations. The role also involves managing customer accounts, providing accurate information, and contributing to the overall success of the customer service team.

Qualifications

  • Strong skills in Customer Service, Customer Satisfaction, and resolving inquiries effectively
  • Experience as a Customer Service Representative with the ability to handle diverse customer needs
  • Excellent Communication skills, both written and verbal, to engage with customers in a professional manner
  • Familiarity with Account Management practices and the ability to maintain and nurture client relationships
  • Ability to work efficiently in an on-site office environment located in Qesm El Obour
  • Problem-solving skills, attention to detail, and a proactive approach to customer service
  • Previous experience in a BPO environment is a plus
  • High school diploma or equivalent; bachelor's degree is an advantage

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