Customer Service
3 days ago
Company Description
MICO WORLD, established in 2014, is a leading global open social platform, offering a range of dynamic social interactions such as chatting, video and voice calls, live streaming, and games. With a user base of 100 million across more than 150 countries, MICO WORLD has successfully launched various apps, including MICO, YoHo, TopTop, and Sugo. The platform focuses on creating high-quality and engaging social experiences for users worldwide, with a strong market presence in regions like the Middle East, Southeast Asia, South Asia, Europe, and America. We are actively enhancing localization efforts and expanding our brand reach globally.
Role Description
This is a full-time, on-site role for a Customer Service - Chat Account representative at MICO WORLD MENA, based in Cairo, Egypt. The role involves providing customer support through chat, resolving customer concerns, ensuring a high level of customer satisfaction, and delivering excellent customer service. Responsibilities also include maintaining professional communication standards while handling queries and providing an outstanding customer experience.
Qualifications
- Proficiency in Customer Support and a strong focus on Customer Satisfaction
- Expertise in Customer Service and ensuring exceptional Customer Experience
- Strong Phone Etiquette and written communication skills
- Ability to handle multiple chats efficiently and solve customer inquiries in a timely manner
- Fluent in English and additional language proficiency.
- Knowledge of the social media or technology industry is advantageous
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