Workforce Specialist

Company DescriptionCOB Solution empowers medical providers with efficient operations, optimized workflows, and innovative solutions to enhance patient care and accelerate growth. We focus on offering strategic solutions that drive operational excellence and ensure superior patient experiences. Our commitment is to support healthcare organizations by...

Workforce Specialist – BPO IndustryWe are looking for a Workforce (WF) Specialist with 2–4 years of experience in the BPO industry, preferably with exposure to startup environments.The ideal candidate will have strong analytical skills, expertise in workforce planning, scheduling, and real-time management, with the ability to adapt quickly in a...

Company DescriptionRAYA Customer Experience (RAYA CX) is a leading provider of business process outsourcing (BPO) and customer experience management services to clients across diverse industries. Since 2001, RAYA CX has partnered with Fortune 1000 companies across North America, Europe, the Middle East, and Africa to deliver exceptional customer service and...

**Main Purpose of the Job** - Ensure that service level goals for Customer Relationship Center (CRC) activities are met through optimized scheduling and real-time monitoring of resources to complete CRC operations. - Efficiently schedule and manage workloads while responding to intraday changes and monitoring staff activities. - Oversee day-to-day planning...

Company DescriptionEstablished in 2017, Outsourcing Skill is a leading provider of outsourcing solutions, offering expertise in call center services, business consultation, marketing, and technology. With service delivery centers in Egypt, the company supports businesses across regions including the GCC, North America, Europe, and beyond. Known for its...

Training Specialist (Sales Trainer)Location:Maadi, CairoAbout the Role:We're seeking a passionate Sales Trainerto design and deliver impactful training programs that enhance communication, product knowledge, and sales conversion across our contact center teams.You will play a key role in developing our people, boosting performance, and aligning sales...

Job Summary:The RTM Specialist is responsible for monitoring, tracking, and managing real-time contact center operations to ensure optimal service levels, productivity, and adherence to schedules. This role involves analyzing performance metrics, identifying deviations, and taking immediate corrective actions to meet business targets.Key...

We're Hiring: Recruitment & Onboarding Specialist – MultilingualAre you passionate aboutfinding the right talentand creating a seamless onboarding experience? We're looking for a proactiveRecruitment & Onboarding Specialistto manage the full hiring journey for a multilingual workforce.What you'll do:Lead sourcing and attraction of top talent across...

**Location** Cairo, Cairo Governorate, Egypt **Job ID** R-211100 **Date posted** 19/05/2025 **Workforce Data Specialist, Supporting France (Egypt Based)** **Introduction to role** Join our dynamic HR Services Team at the Regional Human Resources Centre! We are seeking a customer service-oriented specialist to support our regional HR professionals and...

**Location** Cairo, Cairo Governorate, Egypt **Job ID** R-232075 **Date posted** 21/07/2025 **Job Title: Advice & Guidance Specialist**with Workforce & TAq - EMEA** **People Services** **Introduction to role** Join our dynamic HR Services Team at the Regional Human Resources Centre! We are seeking a customer service-oriented specialist to support our...