Workforce Management Specialist

Workforce Specialist – BPO IndustryWe are looking for a Workforce (WF) Specialist with 2–4 years of experience in the BPO industry, preferably with exposure to startup environments.The ideal candidate will have strong analytical skills, expertise in workforce planning, scheduling, and real-time management, with the ability to adapt quickly in a...

Company DescriptionRAYA Customer Experience (RAYA CX) has been a trusted partner in customer service, technical support, and global services for Fortune 1000 companies since 2001. Operating across North America, Europe, the Middle East, and Africa, RAYA CX delivers next-generation business process outsourcing (BPO) solutions. Leveraging advanced technology,...

Company DescriptionNEXperience is a customer experience (CX) innovation company specializing in helping global brands redefine their customer engagement strategies. By combining top-tier talent, advanced AI technology, and deep industry expertise, NEXperience offers scalable solutions in customer support, digital sales, and back-office operations. Serving a...

Job OverviewThe role of a WFM Analyst is to support the workforce management function within an organization byanalyzing data, forecasting workload, and optimizing resource allocation through to support theachievement of KPI and organizational objectives.ResponsibilitiesData Analysis, Forecasting and Financial Analysis:Tracking and analyzing historical data,...

Position OverviewThe WFM Analyst should guarantee the optimization, automation and innovation of the processes as well as the standardization of them.Key Responsibilities(may perform other duties as requested, not specifically addressed in this document)· Analyze historical data to provide insights and recommendations for improving workforce efficiency.·...

Position OverviewThe Real Time Analyst monitors on a daily basis different levels of Contact Center activities and analyzes performance data in real time. Main purpose of that action is to identify weak points and suggest more efficient management solutions to supervisors and managers.Key Responsibilities• Generates and delivers real-time reports to...

Reporting to Global Workforce Management Lead, the Workforce Headcount Planning Analyst is leading and managing end to end headcount resource planning life cycle and site performance to ensure enable effective management and of all inbound and back office work types across a vast insurance enterprise. The position will have high visibility to all operations...

WELCOME TOSITAWe're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs...

Company DescriptionFMPlus+ Property & Facility Management is a specialized subsidiary focusing on comprehensive property and facility management solutions for residential, commercial, corporate, and industrial properties. Established in 1993 as part of a group of companies, FMPlus+ operates across Egypt, Saudi Arabia, UAE, Iraq, and Kuwait with a total group...

Company DescriptionEGYCHAM is a leading HR Consultancy & Business Hub, launched in April 2010, offering consultancy, training, and recruitment services.EgyCham is hiring anOD specialistto join our team.Role DescriptionThis is a full-time on-site role for anOD (Organizational Development) Specialist,located in5th Settlement.The OD Specialist will be...