Advice & Guidance Specialist with Workforce & Taq - Emea, People Services Cairo, Cairo Governorate, Egypt

**Location** Cairo, Cairo Governorate, Egypt

**Job ID** R-232075

**Date posted** 21/07/2025

**Job Title: Advice & Guidance Specialist**with Workforce & TAq - EMEA**

**People Services**

**Introduction to role**

Join our dynamic HR Services Team at the Regional Human Resources Centre We are seeking a customer service-oriented specialist to support our regional HR professionals and customers in core workforce administration. Utilizing our advanced HR technology suite, including Workday and ServiceNow case management, you will tackle a variety of activities, directly engaging with customers and HR professionals to resolve complex issues. Collaborate with global HR and IT stakeholders to enhance our processes and technology, driving improvements in our HR operations and customer interactions.

**Accountabilities**
- Manage employee personal data, ensuring accuracy and proper documentation.
- Create employee contracts and process new hires.
- Administer changes to organization units in Workday.
- Support position management within Workday, including creating, editing, and ending appointments.
- Handle job change processes in Workday, including promotions, demotions, and transfers.
- Coordinate with in-country HR for affiliate transfers, managing contract documentation and payroll activities.
- Verify employment details for third parties upon request.
- Assist managers with probation period administration and manage transactions for new hire no-shows.
- Utilize the HR knowledge base to ensure accurate process execution and effective customer guidance.
- Perform data quality checks in Workday, addressing errors and data gaps.
- Identify opportunities for process and technology improvements, working with Global Process Owners.
- Document Workforce Administration (WFA) processes, focusing on country-specific variations.

**Essential Skills/Experience**
- 1 to 2 years relevant experience in Human Resources Operations Field / Service Desk
- Keen attention to detail and focus on data accuracy
- Understanding of common service center enabling technologies - e.g. case management, telephony and online user portals
- Able to communicate fluently in English & French
- Demonstrated ability to manage competing tasks efficiently and prioritize workload within a matrixed team environment
- Enjoy working as part of a lively and hard-working team, performing together under pressure to meet monthly payroll deadlines
- Highly developed communications, organization and interpersonal skills
- Proven ability to work with confidential data
- Experience of delivering against Service Level agreements, including working with third party providers to meet work deadlines
- Ability to think analytically and effectively problem solve using creative solutions

**Desirable Skills/Experience**
- Workday system knowledge would be an asset
- HR degree or equivalent
- Knowledge of the pharmaceutical industry

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca, you will be part of a talented global team that drives innovation and excellence. Our collaborative environment fosters creativity and strategic thinking, allowing us to make a significant impact on patients' lives. With countless opportunities for growth and development, you will be recognized and rewarded for your contributions.

**Date Posted**

22-يوليو-2025
**Closing Date**

07-أغسطس-2025