Business Development Specialist – BPO

7 days ago

Cairo, Cairo, Egypt Atheel CX Full time 30,000 - 60,000 per year

Business Development Specialist – BPO (Contact Center)

Location:
Cairo, Egypt

Employment Type:
Full-time | On-site

About the Role:

We are looking for a dynamic
Business Development Specialist
to act as the main point of contact between Atheel CX and our clients. You will manage communication, handle client needs end-to-end, and ensure an exceptional client experience throughout the partnership. This role involves relationship management, contracts & proposals coordination, and supporting business growth initiatives.

Key Responsibilities

Client Relationship Management

  • Serve as the primary liaison for assigned clients.
  • Build and maintain strong, trust-based, long-term relationships.

Client Feedback & Insights

  • Collect and monitor feedback through calls, surveys, and digital channels.
  • Analyze trends and present actionable insights to enhance client satisfaction.

Issue Resolution & Support

  • Handle client inquiries and escalations professionally and promptly.
  • Support onboarding and implementation for new clients.

Contracts, Proposals & Coordination

  • Coordinate with procurement and legal for contracts and tenders.
  • Prepare and submit proposals according to client requirements.
  • Handover finalized agreements to the Project Manager for internal/external kick-off.

Cross-Functional Collaboration

  • Work closely with Operations, HR, Training, and Quality to ensure service delivery meets client expectations and SLAs.

Performance Tracking & Reporting

  • Track and report on client satisfaction, loyalty, and retention.
  • Present performance updates, risks, and opportunities to management.

Continuous Improvement

  • Identify areas of improvement across the client journey.
  • Suggest upselling/cross-selling opportunities to support business growth.

Requirements

  • Bachelor's degree in Business Administration, Communications, or related field.
  • Minimum 2 years of experience
    in Client Success, Account Management, or Customer Experience (preferably in
    BPO/contact center
    ).
  • Familiarity with contracts, proposals, and tender processes (a plus).
  • Strong communication, negotiation, and problem-solving skills.
  • Analytical mindset with excellent reporting and presentation skills.
  • Proven experience working cross-functionally (Operations, HR, Training, Quality).
  • Proficiency in MS Office (Excel, PowerPoint, Word).
  • Fluency in English (written & spoken).

Preferred Qualifications

  • Experience in the contact center/BPO industry.
  • Knowledge of CX frameworks (NPS, CSAT, Client Journey Mapping).


How to Apply

Send your resume to WhatsApp:

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    Business Development Specialist – BPO

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