Helpdesk Specialist

7 days ago

Qesm El Maadi Cairo, Egypt PetroApp | بتروآب Full time 40,000 - 60,000 per year

PetroApp is looking for a detail-oriented and customer-focused
Helpdesk Specialist
to join our IT support team. In this role, you will serve as the first point of contact for employees seeking technical assistance and support related to computer systems, software, hardware, and network issues.

Key Responsibilities

  • Respond to incoming helpdesk requests via phone, email, and ticketing system in a timely and professional manner
  • Troubleshoot and resolve technical issues for end-users, ensuring minimal disruption to business operations
  • Document all support requests and resolutions in the ticketing system accurately
  • Provide guidance to users on software applications, network connectivity, and hardware functionality
  • Assist in the setup and configuration of new hardware and software installations
  • Monitor the performance of helpdesk systems and identify areas for improvement
  • Coordinate PC setup and deployment for new employees using standard hardware, images, and software
  • Develop and maintain user documentation and knowledge base articles to support self-service efforts

Requirements

  • Bachelor's degree in IT, Computer Science, or related field is a must
  • 1-2 years of experience in a helpdesk or IT support role
  • Strong knowledge of Windows operating systems and common software applications
  • Basic understanding of networking concepts and hardware
  • Excellent communication skills, both verbal and written
  • Proficient in documenting technical issues and resolutions
  • Ability to work independently and manage multiple priorities in a fast-paced environment
  • Customer service-oriented with a focus on providing exceptional assistance to users

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus

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