IT Helpdesk Specialist

3 days ago

Cairo, Egypt Dopay Full time

**Company Overview**:
dopay is redefining payroll solutions in Egypt and across emerging markets. We aim to empower cash-based workers by integrating them into the digital financial system. Our innovative platform, combined with a pre-paid Mastercard, enables employees to receive their salaries in a seamless and accessible manner.

**Role Overview**:
As an IT Helpdesk Specialist at dopay, you will play a pivotal role in maintaining and enhancing the technology experience for our internal teams. You will be the first line of support for IT-related inquiries, ensuring that systems remain operational and that users have the support they need to perform their jobs efficiently.

**Key Responsibilities**:

- Troubleshoot and resolve hardware and software issues, including network connectivity problems and system malfunctions.
- Assist with IT onboarding processes for new employees, including the setup of workstations and necessary software.
- Maintain records of service requests and track their statuses until resolution.
- Collaborate with the IT team to improve existing processes and implement new technologies.
- Ensure all IT-related inventory and assets are properly documented and managed.

**Requirements**:

- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 1-3 years of experience in IT support or helpdesk roles.
- Strong troubleshooting skills in hardware and software, particularly with Windows and macOS operating systems.
- Familiarity with basic computer networking and configurations.
- Excellent communication skills in both English and Arabic.
- Ability to work independently and manage time effectively.
- Customer-oriented mindset with a passion for helping others.
- IT certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.

**Benefits**

**Why Join dopay?**

- **Growth Potential**: Be part of the bank partner's team, and plot your career growth in banking and fintech. As dopay grows, so will your role and responsibilities.
- **Training and Development**: You'll be provided you with the tools, training, and support you need to succeed and develop your career.
- **Fast-Paced, Mission-Driven Environment**: dopay is a fintech company making a real difference by promoting financial inclusion. Be part of a team at our bank partner that’s committed to helping workers gain financial access through digital solutions.
- **Collaborative Culture**: You’ll work with a supportive and dynamic team that’s passionate about our mission.

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