Customer Success Representative

6 days ago

Cairo, Cairo, Egypt Flairstech Full time

Requirements and responsibilities

Job Description:
  • Develops Healthy Customer Relationship.
  • Acts as a Customer Advocate and point of contact.
  • Upsell services and products with the brand image and achieves expansion targets.
  • Review customer complaints and concerns and seek to improve the customer experience.
  • Achieve a financial target based on customer retention and products and services expansion.
  • Drive Customer Success outcomes by driving adoption and increasing active usage.
  • Conduct periodic touch points to measure customer satisfaction and product deployment levels.
  • Proactively review customer consumption VS purchase to help customers optimize their investment.
  • Drive Customer Success outcomes by driving adoption and increasing active usage.
  • Work with internal cross-functional counterparts in Sales, Product, Engineering and Professional Services to evolve, scale and mature our customers
  • Maintain customer satisfaction by removing roadblocks, and influencing product roadmaps in support of our existing customers
  • Work with customer to programmatically measure success & operationalize business cadence through regular communication along with thoughtful Quarterly Business Reviews
  • Develop services plan, and overall services alignment, to drive appropriate levels of enablement and adoption for long term growth and consumption of products
  • Partner with internal Account team on cross-sell, up-sell and renewal opportunities
  • Collaborate with peers to share best practices on Adoption, Enablement & Change Management
  • Share customer success stories & related ROI

Requirements:

  • Demonstrated ability to negotiate contracts and close deals.
  • Exceptional communication and interpersonal skills.
  • Extremely detail-oriented, thrives in an ambiguous, and at times, fast-paced environment.
  • Strong organizational skills Able to multitask, prioritize tasks.
  • Experienced with CRM tools
  • 1-3 years experience as CSM, Account Manager or Sales roles in the tech field.
  • Able to speak confidently with C-level associates as well as technical personnel.
  • Fluent in English, verbal and written, additional languages will be a plus.

  • Customer Success Representatives

    1 week ago

    Cairo, Cairo, Egypt 51Talk Full time

    About the Company51Talk is a leading international EdTech company known for providing top-quality English language education. We are a dynamic organization with a solid global presence dedicated to making English learning accessible and enjoyable. With a team of over 30,000 dedicated employees and more than 15 branches worldwide, we are committed to...

  • Customer Success Specialist

    1 week ago

    Cairo, Cairo, Egypt Awfar Full time

    *We're Hiring:* *Senior Customer Success Executive (Egypt)* *Location* : Cairo, Egypt (Hybrid + On-site client visits)*Department* : Customer Success*About Awfar*Awfar is a leading SaaS company empowering businesses with AI-driven solutions to streamline operations and deliver measurable impact.*The Role*We're looking for a Senior Customer Success Executive...

  • Customer Success Specialist

    6 days ago

    Cairo, Cairo, Egypt FlairsTech Full time

    Customer Success Specialist | Fluent English Speaker | French is a plus | Cairo (Hybrid)Are you the kind of person who loves turning customers into long-term success stories? We're looking for aCustomer Success Specialistwho's fluent in English, data-driven, and passionate about helping clients grow with usWhat You'll DoBuild strong, healthy relationships...

  • Customer Success Manager

    3 days ago

    Cairo, Cairo, Egypt Nanovate Full time

    We are hiring: Customer Success Specialist (Full-time, On-site – Cairo)Nanovate is expanding its enterprise AI solutions across the region, and we are looking for a Customer Success Specialist who can support our clients throughout onboarding, adoption, and ongoing usage of our products. This role is essential for ensuring that customers receive maximum...

  • Customer Success Team Leader

    1 week ago

    Cairo, Cairo, Egypt Property Finder Full time

    Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region's growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.Founded on the value of great ambitions, Property Finder...

  • Customer Success Team Leader

    1 week ago

    Cairo, Cairo, Egypt Property Finder Full time

    Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region's growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region. Founded on the value of great ambitions, Property Finder...

  • Senior Partner- Customer Success

    19 hours ago

    Cairo, Cairo, Egypt RateGain Full time

    About RateGainRateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality that works with 3,200+ customers and 700+ partners in 100+ countries helping them accelerate revenue generation through acquisition, retention, and wallet share expansion.RateGain today is one of the world's largest processors of...

  • Customer Success Lead

    1 week ago

    Cairo, Cairo, Egypt Modeeri Full time

    About ModeeriModeeri is a digital operations platform helping multi-location businesses - restaurants, retailers, gyms, and more - standardize their daily operations through digitized checklists and real-time visibility.We're preparing for our official launch, and we're looking for ourfirst Customer Success hire -someone who will wear many hats at the...

  • Customer Success Specialist

    1 week ago

    Cairo, Cairo, Egypt Dafater Full time

    Do you have what it takes to lead our customer assistance efforts and make a lasting impact?Role Overview:As a Customer Success Specialist at Dafater, you will be the linchpin in fostering strong relationships with our clients, ensuring a smooth onboarding process for new clients, including system setup, data migration, and comprehensive product training....

  • Customer Service Representative

    1 week ago

    Cairo, Cairo, Egypt WebBeds Full time

    Company DescriptionWebBeds is a leading global marketplace for the travel trade, offering advanced distribution solutions that simplify the process of buying and selling travel accommodations and ground services. Through its platform, the WebBeds Marketplace, it connects travel suppliers to a worldwide network of travel buyers, including online travel...