Customer Success Lead

2 days ago

Cairo, Cairo, Egypt Modeeri Full time

About Modeeri

Modeeri is a digital operations platform helping multi-location businesses - restaurants, retailers, gyms, and more - standardize their daily operations through digitized checklists and real-time visibility.

We're preparing for our official launch, and we're looking for our
first Customer Success hire -
someone who will wear many hats at the beginning and later help us build an entire department (Onboarding, Support, Implementation. etc.).

This is a founding-team opportunity for someone ambitious, organized, and deeply people-oriented who wants to help build something great from the ground up.

Position Overview

You'll serve as the bridge between our clients and our product - managing relationships, ensuring successful onboarding, solving issues, and continuously improving the client experience.

Internally, your title will be
Customer Success Lead (Founding Team)
.

Externally, clients will know you as their
Account Manager -
their go-to person for anything they need.

Key Responsibilities

  • Own client relationships from post-close to onboarding through renewal and retention.
  • Design and continuously improve our client-success systems, SOPs, and resources.
  • Conduct onboarding sessions, check-ins, and store visits to ensure clients see value fast.
  • Collect testimonials, referrals, and case studies from satisfied customers.
  • Run structured exit interviews to understand and reduce churn.
  • Track subscription and retention metrics (Goals vs Actuals Sheets) and report monthly.
  • Collaborate directly with the CEO and product team to bring the
    customer's voice
    into every decision.
  • Create documentation, training guides, and product support materials.
  • Oversee technical issues from high-level managers and coordinate with support for resolution.
  • Proactively monitor client usage and help clients get more value from the platform.
  • Help recruit and train the first customer support and onboarding specialists.
  • Consistently improve onboarding processes, time-to-value, and retention KPIs.

What We're Looking For

  • Self-driven and motivated individual.
  • Exceptional hospitality and communication skills - kind, friendly, charismatic.
  • Strong English (spoken & written).
  • Good organizational and documentation skills (Word, Excel, etc.).
  • Comfortable using ChatGPT / AI tools to optimize work.
  • Owns a laptop (for client meetings).
  • Hungry to learn, problem-solve, and build scalable systems.

Compensation & Benefits

  • Base Salary:
    25,000 EGP / month
  • Performance Bonus:
    10,000 EGP / month (Paid quarterly upon hitting KPIs)
  • Transportation Allowance:
    1,000 EGP / month
  • Equity:
    0.25% ESOP

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