Customer Success Specialist

2 weeks ago

Cairo, Cairo, Egypt SYTEQ CORPORATION L.L.C Full time

About the company

SYTEQ CORPORATION, LLC is an engineering software company providing software solutions and services to clients in Egypt and other countries. The software provider works with industry-leading applications such as Autodesk, Adobe, CSI America, Primavera, SketchUp, and others.

Job Description:

We are seeking a dedicated
Customer Success Specialist
to ensure customers maximize value from our products and services. This role focuses on building strong relationships, addressing customer needs, and helping them achieve their goals, while collaborating with internal teams for seamless solutions. The ideal candidate will drive customer retention, satisfaction, and loyalty, contributing to business growth through customer advocacy.

Responsibilities:

  • Build strong relationships with customers and understand their needs.
  • Provide support and guidance to ensure customers achieve their goals.
  • Monitor customer satisfaction and suggest service improvements.
  • Collaborate with internal teams to resolve customer issues and enhance their experience.
  • Prepare reports and analyze data to improve customer success strategies.
  • Identify and address risks to customer satisfaction or retention.
  • Ensure timely renewal of software licenses by delivering consistent value throughout the customer journey.
  • Collaborate with sales teams to identify expansion opportunities and upsell solutions.

Requirements:

  • Minimum of 3 years of experience in Customer Success within the software industry.
  • Excellent communication and problem-solving skills.
  • Proficiency in English.
  • Strong understanding of software solutions and technology.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a proactive mindset.
  • Ability to manage multiple priorities and customers simultaneously.

Benefits:


• Competitive salary.


• Social, Life, and Premium Medical insurance.


• Transportation allowance.


• Annual Bonus.


• Dynamic and healthy work environment.

Work Condition


• Days off: Friday & Saturday


• Working Hours: 9:00 to 5:00


• Location: Nasr City

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