Customer Success Specialist

6 days ago

Cairo, Cairo, Egypt Bevatel Full time 120,000 - 250,000 per year

Customer Success Specialist is required to join us at Bevatel Company for unified communication Solutions

Bevatel Website:

Location: Dokki-Giza

Responsibilities:

  • Develop and maintain strong relationships with clients to understand their needs and objectives.
  • Manage and oversee multiple client accounts, ensuring client satisfaction and retention.
  • Collaborate with the technical team to solve any issues facing the clients.
  • Develop and manage project timelines, and deliverables.
  • Provide regular reporting and communication to clients and internal teams on project status and progress.
  • Identify opportunities for account growth and revenue generation.
  • Stay up-to-date with industry trends, best practices, and emerging technologies.

Requirements:

  • Bachelor's degree in the field of Software.
  • Fluent in English is MUST.
  • 2+ years of experience in customer success or a related field, preferably in a Software house.
  • Excellent communication and interpersonal skills.
  • Strong project management skills and ability to handle multiple projects simultaneously.
  • Proficient in Microsoft Office and project management tools.
  • Positive and proactive attitude with a passion for delivering excellent client service.

Benefits:

  • Comprehensive Social & Medical Insurance: Enjoy peace of mind with our robust health coverage and additional social benefits.
  • Dynamic Working Environment: Thrive in a collaborative and innovative workspace that encourages creativity and teamwork.
  • Continuous Learning Opportunities: Access professional development programs, workshops, and courses to help you grow your skills and advance your career.

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