Customer Success Advocate

Customer Success Advocate (Subject Matter Expert – Oil & Gas / Maintenance)

Location:
Egypt — with regular travel to Oman and other GCC countries
Languages:
Fluent in
English and Arabic Company:
Karad
, in partnership with
UptimeAI 

About Karad

Karad is a world-class technological EPC contractor, providing engineered and delivered smart solutions in the fields of oil and gas, electrical distribution, petrochemicals, water treatment, and other related industries. Karad is a specialized service provider focused on integrating extra-low-voltage (ELV) technologies with a growing emphasis on data management and digital transformation.

As a regional partner of UptimeAI, Karad Systems is leading the deployment and customer engagement efforts for AI-powered operational excellence solutions across the Middle East.

About UptimeAI

UptimeAI is a venture-backed technology startup reinventing manufacturing operations through advanced AI-driven enterprise software for heavy industries, including oil & gas, refining, petrochemicals, and renewables. Our AI-based Virtual Assistant for Machines and Operators help customers solve reliability and performance challenges faster than ever, combining cutting-edge artificial intelligence, over 200 years of accumulated operational knowledge, and self-learning workflows to maximize uptime, efficiency, and profitability.

About the Role

We are seeking a Customer Success Advocate (SME) to join our growing global team and support our clients in the Middle East oil & gas sector. You will act as a trusted technical advisor bridging the gap between engineering, operations, and technology, ensuring customers achieve measurable results and long-term success using the UptimeAI platform. This is a customer-facing, hands-on role requiring a strong background in maintenance, reliability, or operations engineering, combined with excellent communication skills in English and Arabic.

What You'll Do

• Act as a
  Subject Matter Expert
  in predictive analytics, operations & maintenance, and asset performance management for process industries.
• Empower customers to become self-sufficient users of the
  UptimeAI platform
  , helping them review, analyze, and respond to equipment alerts independently.
• Conduct in-depth
  training and onboarding sessions
  for operations and maintenance teams.
• Collaborate continuously with customers to identify new value opportunities through AI insights.
• Understand customer KPIs, workflows, and goals, translating technical results into
  business impact
  (cost savings, efficiency, risk reduction).
• Engage with plant teams through
  on-site workshops, reviews, and adoption programs
  .
• Generate case studies and internal success stories to share learnings and outcomes.
• Collaborate closely with UptimeAI's
  Product and Engineering
  teams to align the roadmap with customer needs.

Qualifications

Must Have:

• 5–10 years of experience
  in
  Oil & Gas, Refining, or Petrochemical Operations
  — particularly in
  maintenance, reliability, or chemical/mechanical engineering
  roles.
• Proven domain expertise with
  RCM, FMEA, Condition Monitoring
  , and maintenance strategies.
• Strong grasp of
  Asset Performance Management (APM)
  principles.
• Analytical mindset — able to identify improvement opportunities using data.
• Strong
  communication and presentation skills
  in
  both English and Arabic
  .
• Demonstrated experience leading or supporting
  digital transformation or AI/analytics initiatives
  .

Strong Plus:

• Experience with
  SaaS platforms
  ,
  AI/ML solutions
  , or
  predictive maintenance tools
  .
• Prior experience in
  Customer Success
  ,
  Technical Account Management
  , or
  Operations Consulting
  .
• Understanding of
  customer success methodologies
  and lifecycle management.

Measures of Success

• Customer Health Score:
  Engagement, satisfaction, and value realization.
• Adoption & Utilization:
  Depth of platform use across customer sites.
• Customer Value Stories:
  Documented operational or financial impact.

Why Join Us

• Be part of a
  fast-growing AI company
  shaping the future of industrial operations.
• Work with a
  global team
  of domain and AI experts.
• Directly impact the
  digital transformation of major oil & gas organizations
  in the Middle East.

• Competitive compensation, travel opportunities, and growth potential.

• Ready to make an impact?
  Apply now or reach out directly to learn more about how UptimeAI is transforming reliability and performance in the energy sector.