Customer Success Specialist

5 days ago


Cairo, Cairo, Egypt FlairsTech Full time

Customer Success Specialist | Fluent English Speaker | French is a plus | Cairo (Hybrid)

Are you the kind of person who loves turning customers into long-term success stories?

We're looking for a
Customer Success Specialist
who's fluent in English, data-driven, and passionate about helping clients grow with us

What You'll Do

  • Build strong, healthy relationships with clients and act as their main point of contact.
  • Drive customer satisfaction, retention, and expansion through proactive engagement.
  • Upsell and cross-sell solutions to help customers achieve more with our products.
  • Analyze customer usage vs. purchases and suggest ways to maximize ROI.
  • Conduct regular check-ins and business reviews to ensure long-term success.
  • Collaborate closely with Sales, Product, and Engineering teams to remove roadblocks and enhance client experience.
  • Share customer success stories and best practices internally to inspire improvement.

What You'll Bring

  • 1–3 years of experience in
    Customer Success, Account Management, or Sales
    (preferably in tech).
  • Proven track record in managing client accounts and growing relationships.
  • Fluent English
    (verbal & written) — confident with C-level discussions.
  • Experience using CRM tools.
  • Strong organization, attention to detail, and the ability to multitask in a fast-paced environment.
  • A people-first mindset with a focus on results and relationship-building.

Why You'll Love It Here

  • International company with 1500+ employees across 5 global locations
  • Hybrid work model
  • Supportive, dynamic, and fun culture
  • Continuous learning, growth, and career advancement
  • Competitive package & performance-based bonuses


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