Customer Success Team Leader

Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region's growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region. 

Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.

Position Summary

The Customer Success Team Leader is a key role responsible for providing direct impact on revenue retention by owning the post-sales customer experience and engagement, driving adoption and value realization for our subscription customers. Ultimately, the CSM represents the customers' interests in realizing value from Property Finder digital products and solutions. 

The Team Lead will be a future leader in the organization and will support their peers to achieve growth targets and develop the overall group. As a largely autonomous role, this position is suitable for mature sales professional candidates who possess excellent communication, presentation, and time management skills.

This role will be a team leader for 4 team members in Egypt, 1 in Bahrain, 1 in Qatar and 2 in the Kingdom of Saudi Arabia

Key Responsibilities

• Assist in coaching and developing the team by conducting observation meetings each month with Managers and direct CPS reports
• Drive CSM strategy by improving processes and driving change to add value to the sales engage
• Engage with other senior stakeholders to align marketing/product priorities with the CSM vision
• Co-Lead monthly team meetings with the Manager
• Provide weekly reporting updates for the team to ensure goals will be exceeded
• Partner on key strategies that drive the growth of the team and the overall success of the CSM function
• Identifies opportunities for client retention and engagement
• Collaborating with various internal departments to ensure all clients' requests are fulfilled promptly.

Desired Qualifications

• 3 to 5 years of Enterprise customer success experience in a SaaS/Subscription environment.
• Excellent verbal and written communication skills to communicate product ideas to clients.
• A good understanding of the real estate industry.
• Strong customer service mindset that requires patience while dealing with different types of customers.
• Exceptional analytical skills for analyzing client data and suggesting solutions
• Time management and strong organizational skills
• Problem-solving skills to help resolve customer complaints.

Other Capabilities

• Fluent in English and Arabic
• Experience with Salesforce or similar CRM.
• Experience in real estate, media, tech, software, advertising and/or marketplace-based businesses preferred.

Our promise to talent

At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.

Property Finder Guiding Principles

1. 
   
2. Think Future First
3. Data Beats Opinions, Speed Beats Perfection
4. Optimise for Impact
5. No Ostriches Allowed
6. Our People, Our Power
7. The Biggest Risk is Taking no Risk at All

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