Technical Support

5 days ago

Cairo, Cairo, Egypt ETISAL International Group Full time

Company Description

ETISAL International is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East. We prioritize the "Customer" and strive to deliver high value-based, innovative BPO services to meet unique business needs. Our focus is on providing customized solutions that help clients concentrate on their core businesses and improve customer service. We emphasize global coverage, cultural understanding, and industry best practices to deliver first-class quality and exceed client expectations.

Role Description

This is a full-time on-site role located in Cairo for a Technical Support Agent (Nonvoice - Handling Emails). The Technical Support Agent will be responsible for handling email correspondence with customers to provide support, troubleshoot issues, and ensure customer satisfaction. Analytical skills will be utilized to diagnose problems and offer effective solutions. The agent will work closely with other team members to maintain high standards of customer support.

Qualifications

Technical Support (Non-Voice)

English B2

Salary: 11K–14K based on English levell

Shifts till 10 PM

Transportation Provided

Training paid

2 Days Off

Location: Maadi

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