Relationship Executive

4 days ago

Cairo, Cairo, Egypt PayTabs Global Full time 40,000 - 60,000 per year

Summary/ Objective

To work closely with clients/merchants to help them make the right decisions with their account. As well as upsell and cross-sell of PayTabs services. The role also includes to support the client on business decisions and technical issues with the objective of increasing online transactions to fulfill PayTabs main goal.

Essential Functions

  1. Enforce plans that will help meet the needs of client and their requirements
  2. Support the merchant by increasing the number of transactions
  3. Working with Small and Mid-Tier firms -building strong relationships with key stakeholders.
  4. Conduct training on PayTabs services to merchants and partners
  5. Present weekly and monthly report on merchant transaction activity
  6. Approaching new merchants to the Acquisition team
  7. Prepare the monthly reports.
  8. Lead the RM team and monitor their tasks.

Competencies

  1. Strong Business knowledge of Financial Services and Marketing (both creative and disruptive)
  2. Strong Sales and negotiation techniques
  3. Strong interpersonal
  4. Demonstrated ability to interpret and adapt to client needs and expectations
  5. Result-Orientated – focused on measurement and areas to improve results
  6. Collaborative – Works collaboratively across the business to share best practice and specialist knowledge within the Digital Innovation Dep.

Roles and Key KPIs

  1. Relationship management with merchants
  2. Maximizing merchants to transact
  3. Dormant merchant activation
  4. Lead quality and assessment
  5. Pre-sales and post-sales support
  6. Leading the team and monitor the results.
  7. Preparing the monthly reports

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