Customer Relationship Management Manager

2 days ago

New Cairo, Cairo, Egypt Eaten Egypt Full time

Company Description

Eaten Egypt, established in late 2021, has quickly become a key player in the Egyptian market with diverse business ventures in the fields of restaurants, quick-service restaurants (QSR), cloud kitchens, catering, and hospitality. The journey began with the launch of Barbar Lebanon, a prominent Lebanese restaurant, aimed at delivering a unique customer experience. Eaten Egypt has ambitious expansion plans to bring this renowned brand to premium locations across Egypt, creating exceptional dining experiences for customers.

Role Description

This is a full-time, on-site role based in New Cairo for a Customer Relationship Management (CRM) Manager. The CRM Manager will oversee the creation, implementation, and management of customer relationship strategies and initiatives. Responsibilities include analyzing customer data, developing tailored marketing campaigns, managing customer segmentation, collaborating with sales teams to improve customer satisfaction and engagement, and ensuring successful project delivery to enhance customer loyalty and overall experience.

Qualifications

  • Strong analytical skills to interpret customer data and insights for decision-making.
  • Excellent communication skills to collaborate with cross-functional teams and manage client relationships effectively.
  • Proven experience in sales and market segmentation strategies to drive business growth and customer retention.
  • Proficiency in project management to oversee the successful execution of CRM initiatives and campaigns.
  • Experience with CRM tools and platforms is a plus.
  • Strong organizational and problem-solving skills with attention to detail.
  • Bachelor's degree in Business Administration, Marketing, or a related field is preferred.

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