Team Leader

4 days ago


Cairo, Cairo, Egypt Raya CX Full time 60,000 - 120,000 per year

Company Description

RAYA Customer Experience (RAYA CX) is a leading provider of next-generation business process outsourcing (BPO) and customer experience management services for clients across various industries. Since 2001, RAYA CX has been the trusted partner for Fortune 1000 companies worldwide, including North America, Europe, the Middle East, and Africa. Utilizing the most competitive and highly skilled labor markets, RAYA CX delivers integrated BPO solutions supported by advanced technology, robust strategies, and continuous innovation for improved customer service and technical support outcomes.

Role Description

This is a full-time on-site role for a Team Leader, located in Cairo, Egypt. The Team Leader will be responsible for managing and supporting a team of customer service representatives to ensure high performance levels. Day-to-day tasks include monitoring team performance, providing coaching and feedback, handling escalated issues, and ensuring adherence to company policies and procedures. The Team Leader will collaborate with other departments to streamline processes and enhance customer satisfaction.

Qualifications

  • Leadership and Team Management skills
  • Strong Communication and Interpersonal skills
  • Problem-solving and Decision-making abilities
  • Experience in Customer Service and Technical Support
  • Good Organizational and Time Management skills
  • Proficiency in using CRM and BPO Solutions Technology
  • Fluency in English; additional languages are a plus
  • Bachelor's degree in Business Administration, Management, or related field is preferred

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