Team Leader

2 days ago


Cairo, Cairo, Egypt CODPARTNER Full time 40,000 - 60,000 per year

We are hiring Team Leaders to join our team

Responsibilities

Lead, motivate, and support a team of confirmation agents.

Monitor daily team performance and KPIs

Conduct one-to-one coaching sessions and performance reviews.

Handle escalated customer cases efficiently and professionally.

Analyze performance reports and develop action plans for improvement.

Coordinate with Quality, Training to enhance operations.

Ensure adherence to company policies and procedures.

Create a positive, high-performance work environment.

Requirements

1–3 years of experience as a Team Leader in a Customer Service or Call Center environment

Strong leadership and people management skills.

Excellent communication and problem-solving abilities.

Ability to work under pressure and handle escalations.

Proficient in using performance reports and KPIs.

Good command of English.

We Offer

Competitive salary + KPIs

Social insurance.

Career growth opportunities.

Supportive and dynamic work culture.

How to Apply

Send your CV to


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