Call Centre Agent

1 week ago


مصر, Egypt Ameely Travel Full time

**Experience Needed**:

- 2 to 5 years.

**About the Job**:
**General Purpose**:
Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

**Main Job Tasks and Responsibilities**:

- Manage and resolve customer complaints.
- Provide customers with product and service information.
- Enter new customer information into system.
- Follow up customer calls where necessary.
- Document all call information according to standard operating procedures.
- Complete call logs.
- Produce call reports.

**Job Requirements**:

- Not less than 2 years experience.
- 1 year experience in the middle management.
- Tourism or Flight experience is a must.
- Previous call centre experience.
- Amadeus or Online hotel reservation systems user.
- Fluent in English.
- Customer Service, Customer Focus, Phone Skills, Listening, Verbal Communication, Data Entry Skills,
Product Knowledge, Job Knowledge, Objectivity, Dependability, Multi-tasking.

**" We offers a competitive salary and benefits, commensurate with experience and skills. "**:

- _

or:

**Note**: (any CV without job title will be neglected)



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