Retail Supervisor
1 week ago
Create and implement an ambiance appropriate to the prestige lifestyle image of the store. - Identify key clients and develop effective client relations to create repeat and continued business. - Maximize sales by implementing and monitoring sales assistants’ client books and sales ability. - Provide regular, and ongoing product knowledge and sales training to team. - Ensure that all the staff have been trained in the retail operational procedures and are aware of all the requirements for security and finance - Oversee visual merchandising of store. - Ensure security procedures for merchandise are observed at all stages in the sale process, ie; changing room, pos etc. - Ensure that store procedures and guidelines for merchandise display and storage are implemented. - Check staff time and attendance daily and report the details to the line manager - Provide feedback on customer preferences and buying behavior to line manager. - Ensure manpower scheduling makes optimal use of resources on the retail floor, in the store rooms as well as the external sale points. - Process all sales transactions, cash, and credit card payments at point of sales. - Record sales transactions accordingly. - Produce any MIS reports required. - Inform customer on transaction and purchases. - Provide customer with information regarding returns and refund policies. - Invoice all credits returns and voids through the proper procedure and ensure all paperwork regarding credits are dropped in the cash drop for finance purposes. - Provide customer with information regarding future events. - Conduct weekly team meetings. - Attend and contribute to regular line management and team meetings. - Carry out assignments as directed line manager. - Be available for finance to answer any questions or explanations regarding cash-ups and other financial issues regarding invoicing. - Ensure that all relevant paperwork is completed correctly and filed with regards to store requisitions, all external sales and demo programs. - Keep the staff updated if there are any new policies or procedures put into place by the line manager or company.
- Should at least have a college certificate or diploma. - Fluent in English. - Three years similar experience and one year of supervisory experience. - Should have highly effective communication and inter-personal skills. - Effective training skills. - Fully capable of generating reports. - Capable to work under pressure and meet tight time deadlines. - Fully conversant with IT software, excel, word, etc. - Must be able to lead by example. - Must be outgoing and personable. - Customer service focused. - Team builder and motivator. - Results orientated. - Should be able to display a balanced personality and leadership style. - Needs to be able to give and receive feedback. - Ability to maintain poise under pressure with a flexible attitude. - Presentable and well groomed.
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Retail Accounts Supervisor
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Retail Credit Reviewer
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Retail Senior Credit Reviewer
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Sales Supervisor
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