Spa Supervisor

3 weeks ago

مصر, Egypt MGM Wellness Full time

**Spa Supervisor**

What is it like to partner with MGM Health and Wellness

**Why partner with MGM Health and Wellness**
- Because your work will have a great impact on the world
- Because we genuinely care about our partners and guests, as well as the community and the planet.
- We live our values and act in accordance with them.
- At MGM Wellness you will belong to a multicultural and internationally renowned experts
- You will be part of a leading brand in the process of expansion, and we are proud to be a growing international company.
- We invest in the health and wellbeing of our partners.
- We support you so that you live your vocation with passion, reaching the best version of yourself.
- We bet on the development of your professional career.
- We celebrate achievements and take happiness seriously.
- Healthy food for talents... made by our chefs.
- MGM Wellness Partnership Bonus
- Offices in the same facilities

**Spa Supervisor**

**About the position**:
The Spa & Wellness Department is in charge of looking after our guests, assuring them of information and the management of their needs within the establishment. The role of a spa supervisor is to lead by example a spa team to deliver an exceptional service to their clients and ensure that a spas operations run smoothly. You also act as a key link in the spa hierarchical structure between spa therapists and manager.

**What do we expect from you?**

Alongside delivery of spa services and treatments, our spa supervisor will lead a team of spa therapists and act as a 'role model' demonstrating by example the high standards of customer care and treatments our spa demands. Your sphere of influence will also extend if applicable to reception areas.

**Responsibilities**:

- Being knowledgeable about all spa services, products, and treatments so that you can train spa therapists under your control
- Ensure spa team members are aware of company health and safety procedures; making sure you report any observed safety issues or accidents to spa management
- Assist the spa manager as and when required in the hiring, training, and motivation of spa staff
- Conduct checks on both treatment rooms and wider areas of the spa to ensure it is clean, tidy, and well stocked with products and provisions
- Conduct pool testing and checks on other services such as jacuzzi, sauna and notify engineering and maintenance staff of any maintenance issues
- Motivate therapists and ensure they have the confidence and skill set to promote and sell spa services and retail spa products. Typically, you will be working to retail targets that are a percentage of revenues raised
- Be on hand to deal with any customer issues; typically, if any issues arise, you will be first port of call and direct contact for clients
- Assist the spa manager in the selection and ordering of spa products, supplies, and equipment

**Skills and Personal Qualities**
- Spa supervisor should have in depth knowledge of the spa industry in general and good knowledge of spa products, therapies, treatments, and the various services typically offered by a spa operation
- Excellent communication skills and an unwavering commitment to the keeping of high standards throughout the spa
- As spa supervisor you need the skills to set benchmarking of standards within your spa and to then have the communication skills to explain these to your staff and to supervise them.
- Supervision of a spa set up requires great organisational skills, a calm exterior even under pressure, an understanding of commercial principles and the ability to resolve customer and staff conflicts

**Entry Requirements**
- To become a spa supervisor you'll need an NVQ level 3 in level 3 beauty therapy or equivalent. If you have an international qualification such as CIDESCO then all the better
- Qualification in holistic massage or holistic therapies would be useful
- At least 2 year's experience working in a spa

**Key competencies**
- Growth-minded: have an entrepreneurial mentality, with a constant search for growth and improvement.
- Self-analytical skills be self-critical of each action and decision taken. Recognize that there are always opportunities to improve.
- Constant learning: restlessness to learn and seek new knowledge to continuously evolve.
- Common-sense & excellence: show common sense and attention to detail to achieve excellence.
- Passionate attitude: be passionate about what you do, making the most of each experience, always with the best attitude and disposition.
- Energetic & proactive: have an energetic and dynamic attitude on a day-to-day basis, as well as being proactive in the search for creative solutions
- Emotional intelligence: demonstrate emotional intelligence, as well as a positive and decisive attitude.

**MGM Health & Wellness values**
- Excellence: we act with excellence in everything we do, making it a habit
- Evolution: we assume a commitment to constant improvement and innovation
- Integrity: we prioritize h

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