Assistant SPA Manager

5 months ago

مصر, Egypt Talent Pal Full time

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

**Financial Responsibilities**:

- Establish the operations financial business plans for the year in liaison with the various Spa Division, GM of the unit and the Financial Controller concerning monthly revenue and expenditures.Ensure the department’s operational budget is in line and that all costs are strictly controlled.
- Achieving the objectives of the Employer as set out in any Business Plan/s/Targets from time to time including _inter alia_ ensuring that the Business operations operate on a 25% cost to sales ratio;
Ensure Spa facilities are operating efficiently to achieve the highest possible revenue and profit.
- To oversee the Spa operation
- To plan and implement the Spa concept
- To facilitate personalized results focused treatment to all and ensure re-booking levels are reached
- To implement the standard operating procedures
- To maximize the operations potential through effective training chiefly booking procedures, strong retailing and up selling.
- To ensure the highest standards of hygiene and presentation
- To achieve maximum efficiency from the team and all other treatment resources.
- To monitor guest feedback and to implement a system for addressing comments to ensure total guest satisfaction and continuous improvement
- To provide training to deliver consistent excellent service
- To ensure an atmosphere that promotes positive emotions for clients and for the therapist team
- To act as liaison and problem solver for all PR, sales & marketing activities
- To co-ordinate a program of activities and events to develop Spa & Hotel business
- to keep abreast with market trends and requirements;
- to liaise with Hotel Managers/Supervisor’s;
- to direct and assist staff and personnel in meeting Thuir work objectives;
- to act or otherwise deal at all times in the name of the Employer and in the best interests of the Employer;
- cash-point confidentiality;
- to be neat, smart, tidy, clean, courteous and polite at all times;
- prompt answering of telephone calls and contacting clients and other third parties by telephone and/or by other electronic means as may be requested;
- the general managing and running of the Business in an efficient manner _inter alia_ by ensuring optimum client satisfaction.

Operations:

- Supervising the day-to-day operation.
- Formulating policies and procedures for improving the performance and operations in liaison with the GM
- To ensure the smooth operation, cleanliness and maintenance of the Spa & equipment.
- Ensuring the centers are operated to international standards, especially in terms of cleanliness and hygiene.
- Attending Unit morning meetings.
- Ensuring all spa records and documents are being filed and maintained in an effective and appropriate manner.
- Ensuring proper maintenance of spa facility and equipment.
- Monthly updating of website offers
- Administering Spa Software Data
- Responding to guest enquiries
- Handling Complaints
- Design innovative Spa treatments and differentiating from all competitors services
- submitting the necessary reports and information (including but not limited to progress reports and costs reports) as and when required to do so by the Employer

Leadership:

- Maintain and preserve the Spa’s vision and mission.
- Ensuring all spa employees have a complete understanding and adherence to Spa’s policies and procedures.
- Ensuring all spa employees adhere to the established standards of hygiene and grooming.
- Conduct daily briefings and monthly operational meetings for entire spa team.
- Coach and support all spa employees.
- Mentor spa employees for professional growth.
- Ser

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