Spa Service Expert spa Attendant

5 days ago

مصر, Egypt Marriott International, Inc Full time

**Job Number** 22188882

**Job Category** Spa

**Location** The Nile Ritz-Carlton Cairo, 1113 Corniche El Nil, Cairo, Egypt, Egypt VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Our Spa Specialists play an important role in support of a number of vital Spa functions. At our hotels these associates work to build an experience that is memorable and unique - with Spa services on the side. Our Spa Specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting Spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the Spa Specialist makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa Specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Spa Specialists - to get it right for our guests and our business each and every time.

**Guest Relations**
- Address guests' service needs in a professional, positive, and timely manner.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Thank guests with genuine appreciation and provide a fond farewell.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Assist other employees to ensure proper coverage and prompt guest service.

**Guest Scheduling and Check-In**
- Schedule services for individuals and large groups using spa/salon reservations software system (e.g., Rio, SpaSoft).
- Call guests to confirm date, type, time, and preferences for scheduled services.
- Answer questions about services available in the spa/salon to assist individuals in selecting a service.
- Check in guests for appointments by looking up name and checking a box to indicate arrival using the appropriate software (e.g., Rio, SpaSoft).
- Advise providers of last-minute changes or additions to schedule (e.g., different service, different guest, cancellation).
- Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations.
- Continually update the guest reservations/cancellations list by entering information in the reservations software system (e.g., Rio, SpaSoft) throughout the day.
- Answer questions about general property information and amenities.
- Resolve situations where guest has arrived, but provider is missing or late by working with supervisor/manager to find another provider or reschedule the service.

**Provide Spa/Salon Services**
- Promote and sell spa/salon services.
- Demonstrate, promote, and sell spa/salon retail products.
- Record guest preferences and needs (e.g., color formula, preferred provider, allergies) by entering information into computer (e.g., SpaSoft, Rio).

**Steps of Service**
- Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.
- Check in with guests to ensure satisfaction with each Spa service rendered.
- Answer questions on Spa services and check with Spa staff whenever additional clarification is necessary.
- Communicate with the Spa regarding the length of wait for appointments and product availability.

**Cash/Bank Handling**
- Record transaction in MICROS system at time of order.
- Process all payment methods in accordance with Accounting procedures and policies.
- Follow property control audit standards and cash handling procedures (e.g., blind drops).
- Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
- Obtain assigned bank and ensur

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