Learning Specialist

1 week ago

مصر, Egypt Majid Al Futtaim Full time

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities - all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

**Role Purpose**:
**Role Details - Key Responsibilities and Accountabilities**:
**Planning, Support & Delivery**
- Complete an annual learning and development needs analysis all departments to ensure that the training needs of every department are identified.
- Produce an annual, quarterly, and monthly training plan for all department to ensure that identified learning and development needs are met in a structured and systematic manner.
- Work in collaboration with different departments’ management team and L&D team.
- Develop training sessions that satisfy identified operational needs within every department.
- Complete post-training evaluation on training delivered in the business to evaluate effectiveness
- Complete an annual evaluation of training delivered to evaluate the execution of the Learning and Development plan and ensure the plan was effective and met the needs of the business
- Implement the Departmental Training Review Process to ensure that the effectiveness of departmental training and Departmental Trainers is systematically monitored.
- Regularly meet, coach, support and motivate departmental trainers from all departments to ensure they are supported in meeting the on-the-job training requirements of their departments.
- Communicate information about training events in a timely and professional manner to ensure that the business is kept up to date about training and development activities.
- Maintain training records and files.
- Monitor Hotspot training on a timely basis and follows up with departments to ensure targets are met
- Responsible for the design, development, and delivery learning solutions to culturally diverse employee across the Different business concepts.
- Identify and use innovative L&D methods and tools to deliver the program ensuring best fit to achieve the defined program objectives and long-term business goal
- Conduct new hire orientation sessions when needed, and plan, organize and direct new employee onboarding and training.
- Develop or oversee the production of classroom handouts, instructional materials, aids, and manuals.
- Designs and assesses training programs including induction training, soft skills and culture trainings.
- Develops skills in using multimedia visual aids, role-playing and activities.
- Ensures assessments are completed and feedback supplied to involved stakeholders.
- Supervises and monitors progress made via training programs or schemes.
- Resolves any specific problems and tailor training programs as necessary.
- Provides, regular and proactive, Learning and Development analytics regarding trends/best practices internationally and regionally
- Undertakes quality reviews of proposed solutions.
- Identify and maintain relationships with appropriate specialist third party consultancies and providers for the provision of services as required.
- Evaluate the development of learning frameworks and tools to map the organization’s development requirements.
- Support the implementation and monitors leadership development program that meets the needs of the organization’s operational and non-operational managers, identifying core management and leadership requirements, learning and development modules, monitoring success through evaluation.

**Definition of Success**

Successful development of learning content and delivery as per agreed L&D projects.

**Other Context (if applicable)**:
Advanced Excel PPT Microsoft Office skills

Performs any additional adhoc requirements as and when required by the Line Manager and/or Head of Department.

**Personal Characteristics and Required Background**:
**Personal characteristics**
- Strong conceptual, analytical and problem-solving skills.
- Strong interpersonal and influencing skills
- Relationship building skills with a customer service orientation
- Demonstrated planning and organizing skills to effectively establish the priority and.
- Well-developed negotiating and management skills.
- Strategic thinking and decision-making skills.
- Integrity, judgement, and professionalism.

**Minimum experience**
- Minimum 5 years’ L&D experience.
- Demonstrated experience and knowledge of relevant strategic HR methodologies, includin

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